Technical Support Representative, Drata
$46.6-72k
+ Stock, typically in the form of Restricted Stock Units. Salary varies depending on location of applicant
Security and compliance automation
Open for applications
Security and compliance automation
501-1000 employees
Open for applications
$46.6-72k
+ Stock, typically in the form of Restricted Stock Units. Salary varies depending on location of applicant
501-1000 employees
Company mission
To help companies earn and keep the trust of their users, customers, partners, and prospects.
Role
Who you are
- If you thrive in a fast paced environment with a team of A players to learn and grow with, Drata is the place for you
- Service-minded and attentive to giving customers the best possible support and experience with our products
- Initiative and desire to learn new skills/ technologies and remain up-to-date with the latest trends; real passion for solving technical problems
- Willingness to research and learn more complex skills related to compliance, automation, and log monitoring
- Excellent time management skills and ability to multitask
- An understanding of the principles of compliance and/or automation technology
- 1 year of experience working in a position providing technical support through clear written and verbal communication
- Basic cloud knowledge
- Excellent English communication skills
What the job involves
- Our Customer Success team is excited to be adding to the Technical Support team! In this role you will work on technical issues, troubleshoot and guide a wide range of customers to successfully utilize our platform
- You will work on a close knit team with a history of success building, scaling and supporting Drata’s customer success arm–which is second to none (check out the reviews!)
- There are two TSR roles open with differing working hours. One role will be 7am-3pm Pacific and the other will be 9am-5pm Pacific. You will be required to select which time frame works best for you in the application
- Become a technical product knowledge expert on our platform, products, and services with guidance from our Senior team members
- Help our customers with fully deploying Drata into their organizations. That involves troubleshooting with Drata itself to solving contextual issues related to a user’s cloud infrastructure, version control, IdP, HRIS, and endpoints within their environment
- Serve as a technical expert when covering correspondence via live chat, email, and video
- Provide customer service to a wide range of customers, from small businesses to big enterprises and educational institutions
- Work alongside our customer success managers to help customers complete full rollouts of Drata and, occasionally, work with sales to facilitate upsell opportunities
- Channel feedback to the rest of the company, especially when collaborating with our product and engineering teams to troubleshoot and define issues, and track their impact and fixes
- Contribute to the ongoing internal learning and success of our team by sharing knowledge through mentorship and collaboration
Our take
Traditional manual compliance workflows are tedious, error-prone and extremely hard to scale, which presents special difficulties for rapidly growing companies in maintaining strong data security. Drata enables companies to manage compliance easily, by automatic monitoring and evidence collection, building a single picture of risk across the company.
The company has several competitors offering compliance automation solutions, including Vanta and Secureframe , but Drata is unique in automating the tasks themselves rather than generating notifications for teams to action. This approach has garnered Drata a client base of thousands of companies including bambooHR, Notion and Abnormal.
Drata has grown swiftly since its 2020 founding. Iconiq Growth and GGV Capital have led Drata's impressive funding rounds. It intends to use its influx of cash to invest heavily in research and development, and to roll out new features for auditors and startups.
Freddie
Company Specialist at Welcome to the Jungle
Insights
90% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2022
$200m
SERIES C
Nov 2021
$100m
SERIES B
Total funding: $328.2m
Company benefits
- 100% coverage for medical, dental, and vision
- $500 annually towards personal development opportunities
- Unlimited vacation policy for strong, fully charged batteries
- Flexible hours and work from home (especially these days!)
- Reach your financial goals while reducing your taxes
- Pre-tax savings plans for healthcare and dependent care
- Work From Home Stipend
- Learning Enrichment Stipends
- 16 weeks fully-paid parental leave
- 401K Retirement Plan
Company HQ
University City, San Diego, CA
Leadership
Adam Markowitz
(CEO)Previously VP & GM at Instructure. Founder & former CEO of Portfolium. Has worked in Mechanical and Aerospace Engineering.
Daniel Marashlian
(CTO)Former Technical Advisory Board Member at the National University. Previously Senior Director Of Engineering at Instructure. Co-founded Portfolium and RapidEngage.
Troy Markowitz
(COO)Advisor at Knack and former Contributor to Forbes. Previously the VP of Strategy, Growth Markets at Instructure. Prior experience in Business Development.
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