Client Success Manager, Bazaarvoice
Social, Maternity Cover, 12 Months FTC, Part-Time
£57-65k
UGC-based shopper engagement platform
Job no longer available
UGC-based shopper engagement platform
1001+ employees
Job no longer available
£57-65k
1001+ employees
Company mission
To build smarter shopper experiences across the entire customer journey.
Role
Who you are
- Positive, self-starter attitude with a knack for creative problem solving
- Customer-centric: you keep the best interest of clients in everything you do
- Social media obsessed
- Fluent in English. Strong communication skills (oral and written)
- Skillful in time management, organization, and prioritization
- Sufficient in meeting deadlines and expectations with minimal supervision
- Fire in the belly – we hire people who bring passion to their work and their team
- Bachelor’s Degree and 1-2 years of experience in account management, client success, sales, marketing and/or social media preferred
What the job involves
- We are looking for a part-time Client Success Manager to support a dynamic book of business during a 12 month maternity leave
- Our team is helping shape how the world’s leading brands and retailers tap into creator and user generated content to inspire customers throughout the shopping journey. Internally and externally, we’re trusted advisors in the fast paced and ever evolving creator economy and social commerce space
- As a CSM, you’ll be responsible for the care of a named portfolio of accounts located across EMEA, with a focus on driving adoption of our tools, increasing client satisfaction, mitigating risk, and identifying opportunities for expansion. You’ll partner with clients on key recommendations for optimizing their use of our tools and services to achieve their business goals, like increasing brand awareness and driving revenue
- Partnering with Enterprise, Midmarket, Retail clients across Europe for 25 - 30 hours a week
- Advise clients on strategies to maximize the value of their Bazaarvoice solution, including our social commerce, social scheduling tools, social and on-site experiences, content generation, etc
- Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, etc.)
- Discover and influence client’s internal success metrics, ensuring they know how to achieve and measure those results
- Help key stakeholders understand the value they are receiving from Bazaarvoice
- Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
- Promote new feature adoption to enhance client satisfaction and program performance
- Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions
- Observe and track trends across portfolio to develop best practices
- Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (Instagram, TikTok, YouTube, etc.)
Salary benchmarks
Our take
User-generated content has become one of the biggest forces in online shopping and many people are turning to reviews from real customers instead of polished advertising campaigns. But that creates a challenge for brands, which now have to manage huge amounts of customer content while keeping it authentic and trustworthy.
Bazaarvoice is helping brands collect and share customer reviews, ratings, photos, and videos across online stores and social platforms. And its latest TikTok Shop integration allows brands to automatically place trusted customer reviews directly onto product pages, helping build trust and boost sales from day one.
Founded in 2005, Bazaarvoice now works with more than 13,000 brands and retailers worldwide, showing just how valuable authentic customer feedback has become in eCommerce. As shopping and social media continue to merge, demand for trusted user-generated content is only expected to grow, so its only likely Bazaarvoice will continue to grow too.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Mental wellness matters: All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.
- Improve your community and b:generous: We believe in investing our time and money to support our communities globally.
- Embrace wellness and reward others: Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.
- Paid sabbaticals: We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.
- Recognition-based culture: We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.
- Flexible work from home policies: The working world has changed. So have we.
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
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