Senior Cloud Operations Architect, Amazon
AWS Enterprise Support
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc
- Demonstrated operational experience in Resilience, Observability, Security, and Optimisation of cloud computing environments
- Expertise in areas such as Compute, Data Infrastructure, DevOps, Big Data/Analytics, Security, Cloud Architecture, or Applications Development in a distributed systems environment
- External customer-facing experience with the ability to clearly articulate to small and large audiences, to both deeply technical and executive roles
- Ability to juggle tasks and projects in a fast-paced environment
Desirable
- Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform etc
- Previous experience as a Software Engineer, SRE, Developer, Solution Architect, DevOps Engineer, etc
- Understanding of DevOps practices and tools, including: Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef etc
- Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP
- Operational experience in migrating to and/or implementing best practices for Enterprise-class distributed computing environments
What the job involves
- AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments
- Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services
- Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center
- You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud
- An AWS Cloud Operations Architect is a trusted advisor and cloud operations architect for our Enterprise Support customers
- As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology
- You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services
- This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more
- Our Operations Architects partner with some of the most iconic businesses in the country
- These range from rising startups building their business from scratch through to large enterprises going through significant transformation
- You’ll provide advice on architecture, support strategy, project and launch planning as well as ongoing operational issues
- You’ll advise on solutions, provide technical guidance and advocate for the customer
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
- Uplift customer capabilities by running workshops, brown bag sessions, etc
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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