Cloud Operations Engineer, MongoDB
FedRamp
$90-176k
More information about location
Developer data platform
Open for applications
Developer data platform
1001+ employees
Open for applications
$90-176k
More information about location
1001+ employees
Company mission
To empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
Role
Who you are
- You are excited about the core mission of MongoDB, and the opportunity to join the team responsible for operating Atlas, the fastest-growing multi-cloud database-as-a-service in the world
- You are prepared to be one of the early members of a 24/7/365 global cloud operations team
- Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace
- 2+ years experience with being an on call DevOps, SRE, or Cloud Operations engineer
- Expertise with Linux system administration, configuration, troubleshooting
- Experience in monitoring, system performance data collection and analysis, and reporting
- Knowledge of database operations and concepts
- Expertise with networking technologies like DNS, TCP/IP, etc
- Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)
- Knowledgeable about a wide range of web and internet technologies
- Capability to write small programs/scripts to solve both short-term systems problems
- A CS/CE degree or equivalent experience
- At least 1 of the following programming languages: Java, Go, Python, Javascript
- A keen interest in learning new things
- Be a US Person on US soil (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee living and working in the United States)
- Willingness and ability to participate in pager duty rotations during nights, weekends and holidays (approximately one out of every six weeks), at least during an initial ramping period (and potentially permanently)
What the job involves
- The Cloud Operations Engineering team at MongoDB is a worldwide team responsible for the consistent operational success of every MongoDB Atlas customer
- As a Cloud Operations Engineer, you will help ensure the success of our Atlas customers, whether they are early startups or large multinational companies, cloud-native or just getting started with a digital transformation to the cloud
- Cloud Operations Engineers will be responsible for daily duties such as creating and monitoring system alert dashboards, reviewing critical events and system logs, accessing customer instances that underpin their production databases, and performing server administration duties, including performance troubleshooting
- FedRamp engineers are specifically tasked with supporting our government customers in our FedRamp Atlas environment
- This includes SLED (State and Local Government and Education), various federal agencies, and other customers that leverage FedRamp
- At MongoDB you will grow your career and skills, wear multiple hats, and be part of an operations team that works at the frontier of Cloud services and database systems
- Successfully coordinate and collaborate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
- Help scale the worldwide Cloud Operations Engineering team with the strategic implementation and refinement of new processes and tools
- Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
- Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
- Automate routine monitoring and troubleshooting tasks
- Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
- Assist in performing root cause analysis after incident recovered; identifying any breakdowns in processes or workflows that contributed to the event and what changes need to be made to prevent similar events
- Contribute to documentation of corner case scenarios, troubleshooting workflows and SOPs
- Work alongside our product management, cloud engineering and support organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
- Inform executive leadership and escalation management personnel of major outages
- Coordinate with the team to handle short term customer incidents (proactively from automated monitoring or through reactive alerts via our Technical Services team)
Our take
MongoDB is an open-source, cross-platform, document-oriented database system. It stores data as JSON-like documents and is written in C++, Go, JavaScript and Python.
Essentially, the company develops tools and blueprints to help businesses and organisations modernise their legacy applications, migrating them to the MongoDB database and the MongoDB Atlas cloud database. With this initiative, MongoDB is particularly taking aim at Oracle customers with ageing applications running on the Oracle relational database system.
Since its release, MongoDB has become one of the most popularly used NoSQL database systems due to its ease of use and efficiency. It is also the fastest-growing database ecosystem, and boasts hundreds of millions of downloads. Recently, the company announced a partnership with Patronus AI, an automated evaluation and security platform, through which it will bring automated LLM evaluation and testing capabilities to enterprise customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jan 2015
$80m
SERIES G
Oct 2013
$150m
SERIES F
Total funding: $311.1m
Company benefits
- Rich health insurance coverage
- Virtual & on-site fitness classes
- Health screenings & telemedicine
- Access to transgender-inclusive health insurance coverage
- Global and internal mobility opportunities
- Equity & Employee Stock Purchase Program
- Pension & retirement programs
- Income Protection
- Flexible PTO is offered to every US employee & competitive time off policies for non-US employees
- Employee Assistance Program
- Mental health counseling
- Free meditation app access
- Fertility & adoption financial assistance
- Parental counseling for new parents
- 20 weeks of fully paid gender neutral parental leave & flexible work arrangements
- 4 weeks of emergency care leave
Company values
- Think Big, Go Far
- Build Together
- Embrace the Power of Differences
- Be Intellectually Honest
- Own What You Do
- Make it Matter
Company HQ
Theater District, New York, NY
Articles
Leadership
Dwight Merriman
(Co-Founder)Previously CTO and Co-founder at DoubleClick for 10 years, and Chairman at AlleyCorp for 15 years.
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