Customer Success Manager, LinkSquares
$105-120k
OTE
$80-90k
BASE
+ Equity awards
AI-powered contract platform
Open for applications
AI-powered contract platform
201-500 employees
Open for applications
$105-120k
OTE
$80-90k
BASE
+ Equity awards
201-500 employees
Company mission
To use AI to automate a time-intensive process of writing and analysing legal contracts, saving legal teams time and enabling deals to be closed faster.
Role
Who you are
- 3+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment
- Ability to build strategic relationships at various levels, both internally and externally
- Experience with Salesforce, Gong.io, Outreach, and Catalyst (or similar CRM/CS tools)
- Must be highly organized, process-oriented, and capable of working to strict targets and deadlines
What the job involves
- As a Customer Success Manager (CSM), you will serve as the primary guide and strategic partner for our customers throughout their entire lifecycle. From onboarding through renewal, you will help customers unlock the full potential of our AI-powered platform to achieve their unique business goals
- This is a highly visible role where you will blend relationship-building, creative problem-solving, and a growth-oriented mindset to directly impact LinkSquares’ retention and revenue goals
- Strategic Partnership: Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform
- Relationship Management: Act as the primary point of contact for your portfolio, developing strong connections with key stakeholders through regular strategy calls and proactive outreach
- Retention & Growth: Manage the renewal process for your designated accounts while proactively identifying upsell and cross-sell opportunities that introduce new features and drive additional value
- Cross-Functional Advocacy: Connect customers with the right internal and external resources to resolve inquiries smoothly, collaborating closely with Product, Support, and Sales teams
- Value Realization: Continuously educate customers on product updates and best practices, ensuring deep adoption and alignment with their evolving operational needs
Our take
Legal teams for large companies often lack the same sophisticated business intelligence and analytics tools that are common in finance and sales departments, relying instead on manual processes and spreadsheets. As such, nearly a third of legal departments around the world are increasing spending on technology.
LinkSquares is a company that may benefit from this increased spending, with its contract management and analytics tool for legal teams. The platform reads, analyses, and extracts structured data from contracts, which allows legal teams to uncover insights and close deals more quickly. LinkSquares has processed millions of documents for 700 companies, including brands like Fitbit, Wayfair, Twilio, Cogito, and TGI Fridays.
The company is far from alone in a growing contract creation and management tool market, with rivals including DocuSign, Concord, Icertis, and Evisort. However, LinkSquares has enjoyed rapid growth and is nearing unicorn status and keeps pace with industry trends, in 2024 announcing a Generative AI strategy which will be implemented across its entire product suite.
Steph
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$100m
SERIES C
Mar 2022
$100m
LATE VC
Total funding: $263.7m
Company benefits
- Stock options
- Medical and dental plans with flex spending and dependent care
- Matching 401k plan
- Unlimited vacation
Company HQ
Government Center, Boston, MA
Leadership
Vishal Sunak
(Founder & Board Director)After working as a Software Engineer for Textron Systems and Raytheon, Vishal became the Lead Program Engineering Manager for BAE Sytems, Inc. They have worked as the Director of Operations for Backupify, and Director of Sales Operations at InsightSquared, both focusing on data analytics.
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