Head of Account Management, V7 Labs
£90-120k
+Equity & commission
More information about location
1-4 days a week in office
Speed up ML development, automate tasks with AI, and improve efficiency.
Job no longer available
Speed up ML development, automate tasks with AI, and improve efficiency.
21-100 employees
Job no longer available
£90-120k
+Equity & commission
More information about location
1-4 days a week in office
21-100 employees
Company mission
We exist to help turn valuable human knowledge into cutting edge AI, and play a major role in the evolution of AI as a technology.
Role
Who you are
- The ideal candidate will have a proven track record as a Sales Leader. You will have built and managed high-performing teams, and have a deep understanding of SaaS Account Management best practices
- Ideally you will have been formally trained in one or more of the following Sales Methodolgies: MEDDPICC, SPICED, Command of the Message, Force Management or similar
- Experience: 7+ years of experience in Account Management, Sales, or Customer Success within the SaaS industry, including 1+ years in a leadership role
- Customer-Focused: Proven track record of building strong customer relationships and driving measurable business outcomes
- Leadership: Exceptional team leadership and coaching abilities, with experience managing remote and diverse teams
- Strategic Thinker: Strong analytical and problem-solving skills with the ability to translate data into actionable insights
- Revenue Driver: Demonstrated ability to achieve and exceed revenue growth targets through customer expansion strategies
- Communication: Excellent interpersonal, communication, and presentation skills
- Tech Savvy: Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango)
- Industry Knowledge: Experience with AI, machine learning, or data-centric platforms is highly desirable
What the job involves
- We are seeking a dynamic and strategic Head of Account Management to oversee and scale our Account Management function. You will be leading a team of 4 x Account Managers responsible for delivering revenue growth and retention of V7’s existing customer portfolio
- Sales Leadership: Coach, manage and develop Account Managers to expand, renew and renegotiate customer contracts, and have value-based conversations with clients
- Team Development: Build, mentor, and lead a world-class Account Management team, fostering a culture of collaboration, excellence, and customer-centricity
- Strategic Leadership: Develop and execute the Account Management strategy
- Revenue Growth: Drive upsell, cross-sell, and renewal opportunities by deeply understanding customer needs and aligning them with V7’s solutions within fortune 500 companies
- Operational Excellence: Develop and refine Account Management processes, tools, and metrics to optimize efficiency and scalability
- Cross-functional Collaboration: Work closely with New Business, Product, Customer Success, and Marketing teams to align on customer goals, provide product feedback and deliver a seamless experience
- Sales Processes: Establish robust sales processes underpinned by industry best practice (MEDDPICC, SPICED, Command of the Message, Force Management principles or similar)
- Metrics Ownership: Monitor and report on key performance indicators (KPIs), such as Net Revenue Retention (NRR), Customer Satisfaction (CSAT), and Churn Rate
Salary benchmarks
Our take
AI is currently utilised across multiple industries, requiring companies to continuously collect, organise and label image data so that AI models will be able to adapt to new scenarios. V7 Labs is a computer vision platform that helps AI teams develop vision-based models that are learning continuously from training data with minimal human supervision.
V7 distinguishes itself in the market by condensing the most effective tools for organizing datasets into a single SaaS platform. The company says that using only 100 human-annotated examples in its toolkit can label the rest of the training data autonomously. Although its main business specialisations are in medicine and health sciences, its product is being picked up by tech companies in other sectors, and it now counts more than 300 customers including Siemens and GE Healthcare.
The startup has recently raised funding in a Series A round led by Radical Ventures and Temasek. It will use this investment to hire more engineering and sales talent, develop its product, and expand its market share.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Intelligent people
"I have found V7 a great place to work. My manager is flexible and understanding. They set an example with their work ethic and promote a healthy..."
Funding (last 2 of 3 rounds)
Nov 2022
$33m
SERIES A
Jul 2021
$7m
SEED
Total funding: $50m
Company benefits
- Top 15% quartile equity options plan through an EMI scheme
- Private Healthcare via Vitality
- Learning and Development wallet of £800 per year
- Monthly well being and mental health budget
- Personalised benefits platform via Thanks Ben
- Enhanced parental leave
- 25 days paid holiday with unlimited additional days
- 4-day company-wide and 4 day departmental retreats in stunning locations
- Visit London to meet us in our HQ. We have a barista & plenty of snacks
- Hybrid working with flexibility or remote working
- Temporary work from anywhere for one month in the calendar year
- Paid tickets, accommodation, and travel to relevant conferences, nationally or internationally (NeurIPS, ICCV, CVPR, ...) to expand your network & knowledge during normal times
- Apple hardware provided plus a £500 budget from home office equipment
Company values
- Move the Needle: Do the kind of work that grows your function, and build a bigger ship as you row
- Relentless Improvements, Tiny Steps: We search for the problem and put energy into polishing it
- Write the New Playbook: Know the gold standard of your function, and reshape it for a new generation
- Reliable in Success and in Failure: It’s about how well you can predict an outcome, communicate it with colleagues, and turn failure into value
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Alberto Rizzoli
(Co-Founder & CEO)Previously CEO at Aipoly, the first smartphone engine for convolutional neural network. Management & Stats grad at Cass Business School & Singularity University. Never had a real job.
Simon Edwardsson
(Co-Founder)Studied Computer Engineering at Chalmers University of Technology. Previously Co-Founder at Aipoly and Lead R&D Engineer at Retail Solutions Inc.
People progressing
Anastasia joined as V7's first Operations hire back in November 2021, progressing quickly to Head of Business Operations and now leading a team of 5.
Andrea was V7s very first hire as a Deep Learning Engineer back in 2018! After 3 promotions Andrea is now our Head of Product.
James joined V7 back in 2021 as Customer Success Manager and from there progressed to Customer Success Lead onto Principle Customer Success Manager and is now the Head of Customer Success.
Ciara was a founding member of the Account Management Team, progressing to Account Management Lead after 9 months. Ciara now leads the Customer Organisation at V7.
Balys joined our Architecture team back in 2022 as Senior Software Engineer and is now Staff Software Engineer here at V7.
Brent joined V7 as one of our Backend Developers in June 2021 and is now Engineering Manager with 6 direct reports.
Diversity, Equity & Inclusion at V7 Labs
Michelle Curran (People Operations and DEI Lead)
- At V7, we're in the early stages of our journey to champion inclusivity and equality at every step— from the moment candidates consider joining us to every milestone of their journey as as an employee. Our Co Founders care deeply about fostering a environment (Hybrid + Remote) where V7ers feel valued, respected and a strong sense of belonging. Through engaging Employee Resource Groups (ERGs), we embrace and uplift individuals from all walks of life. From Caregivers of V7, to Women @ V7, LGBTQ+, People of Colour, Neurodiversity and Remote Guild—our groups are the heartbeat of our culture. In 2023, we implemented or enhanced initiatives including competitive parental leave, flexible working hours, charity fundraising and engaging educational events. We are proud of the work done so far as a Series A fast growing company, but know there is a lot to do. We look forward to evolving our EDI practices further over 2024.
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