Principal Product Operations Manager, Socure
$247-297k
Offers equity and bonus
SQL
Tableau
Looker
Excel
Google Sheets
Azure
JIRA
Productboard
ChatGPT
Expert level
New York
San Francisco Bay Area
Digital ID verification & fraud protection
Open for applications
Digital ID verification & fraud protection
501-1000 employees
FintechB2BArtificial IntelligenceSecurityBig dataMachine LearningFinancial ServicesSaaSCyber SecurityIdentityFraud
Open for applications
$247-297k
Offers equity and bonus
SQL
Tableau
Looker
Excel
Google Sheets
Azure
JIRA
Productboard
ChatGPT
Expert level
New York
San Francisco Bay Area
501-1000 employees
FintechB2BArtificial IntelligenceSecurityBig dataMachine LearningFinancial ServicesSaaSCyber SecurityIdentityFraud
Company mission
To verify 100% of good identities in real-time and completely eliminate identity fraud on the internet.
Role
Who you are
- 10+ years in Product Operations, Business/Sales Operations, or a Product Analyst/Management role, ideally supporting or working inside of a product or engineering organization
- Hands-on experience working in or familiarity with a product roadmapping/PPM tool (e.g., Aha!, Productboard, Jira Product Discovery) and a work-tracking tool (e.g., Jira, Linear, Azure DevOps)
- Comfort building dashboards and reports (in the PPM tool itself, Tableau, Looker, or Google Sheets/Excel); SQL is a plus
- Use of LLM-based tools (e.g. Claude, ChatGPT, Perplexity, etc.) to augment and optimize job and role-related workflows, dashboards, research, etc
- Experience designing and documenting repeatable processes — intake, prioritization, planning cadences — rather than just running an existing one
- Working knowledge of PDLC and SDLC processes — roadmaps, backlogs, sprints, and prioritization frameworks (e.g., RICE, WSJF), different types of launch and product profiles (0-1 products, mature products, etc) and the PDLC process to support them
- Comfort facilitating conversations where strategic priorities and day-to-day execution are in tension, and helping stakeholders land on a decision
- Strong analytical skills — able to turn messy or scattered data into something people can act on
- A generalist mindset and genuine comfort moving between technical configuration, process design, and data/reporting work in the same week
- A bias toward noticing inefficiency and fixing it, even when it falls outside the "official" scope of the role
- Excellent documentation and communication skills — you're the connective tissue between central leadership and embedded product teams
- Ability to work autonomously on a small, fast-moving team where priorities shift
What the job involves
- Product Operations exists to give product teams the systems, data, and processes they need to plan, prioritize, and deliver well — the same way Sales Ops supports Sales or DevOps supports Engineering
- This role sits at the center of that discipline, owning four things: the tools and systems product teams plan and work in, the reporting and analytics that give everyone visibility into what's happening, the process that makes planning and delivery repeatable instead of reinvented pod by pod, and the ongoing work of keeping strategy and execution connected as priorities shift
- We run Product Operations as a hybrid centralized/embedded model: some Product Ops work sits centrally and serves every product team consistently, while other Product Ops work sits embedded inside individual product lines, close to their day-to-day priorities
- This role sits in the centralized hub — you're the shared systems, process, and reporting engine that every embedded product manager and product ops partner relies on, rather than being dedicated to any single product line
- We're a small team, so this role is intentionally broad. At larger companies, "owns the tools," "owns the reporting," and "owns the process" are sometimes split into two or three separate roles. Here, one person does all of it, with the flexibility to shift emphasis as priorities and team size change over time
- Administer and configure the core product management / roadmapping platform (e.g., Aha!, Productboard, or equivalent) — workspaces, fields, workflows, scorecards, and permissions
- Own the connection between the product management platform and the engineering work-tracking system (e.g., Jira) — field mapping, status sync, and keeping data consistent between the two
- Manage the broader product tech stack: evaluate new tools, prevent tool sprawl, and maintain integrations across roadmap, delivery, feedback, and CRM systems
- Build and maintain the intake and prioritization workflows product teams use to submit, score, and rank requests
- Document system configuration and standard operating procedures so system knowledge isn't concentrated in one person (including yourself)
- Build and maintain the dashboards and reports that give leadership and embedded product teams a reliable view of roadmap status, delivery progress, and portfolio health
- Define and track core product operations metrics (e.g., cycle time, roadmap adherence, planning hygiene, tool adoption)
- Centralize and facilitate Product Performance metrics definition, telemetry builds, and availability to central data and BI teams, and coordinate dashboard and reporting builds with the central Business Intelligence team to enable deeper insights and faster decision making for the Product Team
- Partner with Finance, Sales/RevOps, and Engineering to bring commercial and delivery data (e.g., CRM/ARR data) into product prioritization and reporting
- Support recurring reporting cadences — business reviews, quarterly/annual planning, board updates — with clean, trusted data
- Monitor data quality and drive hygiene standards across the systems that feed reporting
- Design and document repeatable processes for planning, prioritization, intake, and roadmap reviews — so teams have a consistent way of working instead of reinventing it pod by pod
- Identify friction points and manual, duplicative work in the product development lifecycle, and fix them — through better process, automation, or tooling
- Build templates, playbooks, and checklists (e.g., for feature intake, roadmap reviews, launch readiness) that save product managers time and reduce administrative burden
- Act as the go-to resource for product managers and embedded product ops partners on how to use shared tools and processes effectively — training, office hours, documentation
- Facilitate cross-functional handoffs between Product, Engineering, Design, and GTM so work moves smoothly instead of stalling on a handoff
- Continuously look for opportunities to standardize process across pods while leaving room for the flexibility each team actually needs
- Partner with product leadership to translate high-level strategy and company priorities into a concrete, trackable roadmap and planning cadence
- Run the rhythm of planning — quarterly/annual planning cycles, roadmap reviews, and business reviews — that keeps execution connected to strategy as priorities shift
- Monitor progress against strategic priorities and flag early when day-to-day execution is drifting from what leadership actually intended
- Support trade-off and prioritization conversations when competing asks conflict with stated strategic priorities, so decisions get made deliberately rather than by default
- Make sure work happening inside individual pods visibly ladders up to company-level strategic themes, not just local priorities
- Close the loop after major planning moments — make sure decisions made in a review actually get reflected in the systems everyone works from day to day
- Product teams move faster and make better decisions when the systems, process, and data behind their work are trustworthy. Without a dedicated owner, strategy and execution tend to drift apart — teams stay busy, but on priorities that no longer reflect what leadership actually needs
- In a centralized/embedded Product Ops model, this role is the connective tissue: it's why a PM on any pod can trust the roadmap data, why a planning decision made in a leadership review actually shows up in what gets built next sprint, and why leadership can get a straight answer about where things stand. As the team grows, this role can naturally split into two or three — Systems & Tools, Process, and Data & Analytics — but today it's one person who can support all of it
Our take
Socure is an identity platform that aims to improve customer identification for digital transactions. The company is part of a growing market, with rivals in this competitive space including Signifyd, Riskified, AppsFlyer, ClearSale, Kount, SEON, and Fraud Fighters.
The engine delivered by Socure encompasses Know Your Customer (KYC), identity fraud detection, and document verification. With it, companies can scale rapidly by onboarding more good customers and preventing online fraud. Additionally, underbanked consumers who have been excluded from online services by outdated ID verification can gain access to critical benefits and services online.
Socure has rapidly escalated in popularity and reached a valuation well over $1 billion. Though not immune from the economic downturn of late, which resulted in two high-profile rounds of lay-offs, the company has secured considerable additional funds that will strengthen its financial position as it moves to capitalise on the ever-growing importance of identity verification and trust.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
-22% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2021
$450m
SERIES E
Mar 2021
$100m
SERIES D
Total funding: $646.6m
Company benefits
- Health: Comprehensive medical coverage, including vision, dental, and FSA
- Parental Leave: Generous leave allowance for parents-to-be
- 401k: Pre-tax savings for retirement
- Life Insurance: Protect your family in case of emergency
- PTO: Take as much time as you need, when you need it
- 100% Remote: Work from anywhere anytime, whatever suits your lifestyle
- WFH Allowance: Generous reimbursement program to maximize your WFH setup
- Deskpass: Work in an office environment whenever you feel the need
- Mental Health Provider: Connect with clinicians when you need it
- Learning & Development: Self-education allowance & free career coaching
- Employee Assistance Program "EAP": Lifestyle resources available as well as additional mental health resources
- Fertility Provider: Family planning solutions for those interested
- Personal Legal Support: Significant discounts with RocketLawyer
Company HQ
Incline Village, NV
Leadership
Johnny Ayers
(Founder & CEO)Founder & General Partner of Switch Hit Ventures. Having been a Senior Consultant at IBM, they became COO and Board Member of Endeavor Up. Since then, was an Advisor at Pager and later founded Socure in 2012.
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