Senior Account Manager, Swoogo

• You’re an idea person—you see the needs around you and come up with solutions, and you’re great at convincing people around you to come along
• Especially with your best ideas
• You believe in excellence, and even though you’re a great negotiator, you’re generous, sometimes to a fault
• It’s not about the win, it’s about everyone being satisfied
• You’re driven, curious, and deeply passionate about ensuring your customers are successful!
• You love the high-speed rush of Saas sales, and you understand that a true salesperson is a matchmaker, not a pusher
• Minimum of 3-5+ years of Account Management and/or Customer Success Management experience working in SaaS directly with customers
• Proven ability to oversee complex customer relationships, resolve escalations efficiently, and maintain high levels of engagement
• A successful history of owning and growing accounts/book of business
• Ability to help contribute to Swoogo’s Retention and Expansion strategy
• Proven success as a quota-carrying rep, consistently meeting and surpassing quota goals
• Proven ability to develop and manage pipeline and forecasting
• Skilled at negotiating business terms and contracts with large accounts
• A team player with world-class problem-solving, critical thinking, communication, and relationship-building skills
• Ability to develop trusted relationships with customers and internal teams
• Ability to independently organize, prioritize, and take action
• Experience with CRMs, preferably Salesforce and other tools
• Experience with a Customer Health Tool, preferably Gainsight
• Knowledge of Integrations and APIs

Desirable

• At Swoogo, we believe in the right fit—not square pegs shoved into round holes
• As a Senior Account Manager, Commercial, you’ll report to our Sales Manager to crush your quota and retain your book of business
• We mean it when we say we work as a team, so we need someone who can put their ego aside and join in a group effort
• This role requires confidence, strategic prioritization, and empathetic customer management
• We’re 100% remote, and we get that’s not for everyone
• Don’t worry, we stay in contact via Slack and twice yearly offsites (not to mention President’s Club!), and we have a laser-sharp focus on our goals
• We need a new team member with previous SaaS experience with a customer-first mentality!
• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of accounts
• Quickly ramp up on client accounts and industry verticals, bringing in senior-level expertise to drive immediate value
• Identify and successfully close renewals and expansion opportunities within your accounts
• Achieve or exceed monthly and quarterly targets
• Establish productive, professional relationships with key players in your assigned customer accounts
• Drive engagement, high participation, and increase feature adoption across accounts
• Leverage your knowledge of Swoogo to advise on best practices around product usage with end users
• Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product
• Be responsible for having a deep understanding of clients needs, their overall goals, and how Swoogo can be part of their solutions
• Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more
• Represent the voice of the customer to provide actionable customer feedback to our product team
• Proactively assess, clarify, and validate customer needs on an ongoing basis