Account Support Specialist, Pure Storage
Central Enterprise
$111-167k
5 days a week in office
Data storage company
Job no longer available
Data storage company
1001+ employees
Job no longer available
$111-167k
5 days a week in office
1001+ employees
Company mission
To redefine the storage experience and empower innovators by simplifying how people consume and interact with data.
Role
Who you are
- Strong organizational skills and comfort managing high-volume, detail-heavy pipelines
- Experience with SFDC (or similar CRM) and quote/approval workflows
- Ability to coordinate across sales, deal desk, customer success, and partner teams
- Judgment to know when to escalate sensitive contractual or technical topics
- A relationship-first mindset — this account values consistency and responsiveness above all
What the job involves
- Everpure is seeking a dedicated Account Support Specialist to support one of our largest and most complex MSP partnerships, representing over $10M in annual business across 130+ arrays and ~50 petabytes of data. Their Elite MSP status, reseller motion, high renewal volume, and multi-layered approval processes require focused, full-time support to protect and grow this partnership
- This role is central to keeping renewals, quotes, and cross-functional coordination running smoothly — while ensuring the consistency and responsiveness this customer values
- Own renewal pipeline health — Track 50+ upcoming renewals (74 total through 2031), proactively flag expirations, and ensure quotes are built, approved, and delivered on time and at correct rate-card pricing
- Drive new business quoting — Support the Account Executive in initiating and pushing quotes through the approval chain, and ensure opportunities are accurately logged and staged in SFDC
- Manage the VAR relationship — Serve as the primary internal contact for quote delivery, order processing, and PO intake with this MSP's reseller partner
- Monitor MSP program compliance — Track the partner's tier status and rebate eligibility, ensuring pricing stays within program thresholds
- Coordinate across teams — Act as the internal liaison across Deals Desk, Customer Success, Services, and Channel Ops to resolve escalations and keep the account team aligned
- Maintain forecasting and reporting — Keep opportunity data accurate and produce regular pipeline, renewal, and QBR-ready reporting
- Be the account's institutional memory — Maintain up-to-date documentation of customer's buying motion, key contacts, and account history so knowledge isn't lost to turnover
- We are primarily an in-office environment and therefore, you will be expected to work from the Chicago office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave
Our take
Named one of the top 50 Hottest Edge Hardware, Software, and Services Companies of 2022, Pure Storage is a data storage company that helps tech and software businesses leverage the continuous innovations of AI and machine learning through its storage solutions. From Roblox to NASA, many of Pure Storage’s customers are leaders in their fields.
After seeing rapid revenue growth in the early 2010s despite overall losses, Pure Storage’s 2015 IPO benefitted the company over the next half-decade, spreading losses with public trade. The risk especially paid off when many companies migrated to cloud services in the 2020s.
As data centers flew into the crosshairs of sustainable energy efforts, Pure Storage has remained on the right side of publicity through its Evergreen // One portfolio, a flexible consumption-based storage model for providers. In January 2023, Pure Storage reported continued subscription growth for this model and should continue on track as its hefty and influential client list evolves to meet sustainability goals.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2014
$225m
SERIES F
Aug 2013
$150m
SERIES E
Total funding: $474.9m
Company HQ
Santa Clara, CA
Leadership
John Colgrove
(CTO)Previously EIR at Sutter Hill Ventures, Fellow at Symantec Software, and Engineer at Amdahl.
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