Senior Workplace Coordinator, Trainline
12 Month Fixed Term Contract
£35k
5 days a week in office
Train ticketing platform
Be an early applicant
Train ticketing platform
1001+ employees
Be an early applicant
£35k
5 days a week in office
1001+ employees
Company mission
We're building the world's no.1 rail platform while empowering greener travel choices, connecting people and places.
Role
Who you are
- We’re looking for someone who is highly organised and has a strong bias to action, with exceptional customer service and relationship building skills
- Previous demonstratable experience in a workplace or facilities-based role
- Fluent in English, with strong verbal and written communication skills
- Financial and data literacy
- Excellent interpersonal and networking skills
- Great organization, multitasking and problem-solving skills
- Ability to work full-time 5 days per week on site in our London office
- Occasional out of hours and weekend working
- Some international travel will be required
- Knowledge of building infrastructure and/or H&S qualification would be advantageous
- French, Spanish, or Italian language skills would be a bonus
What the job involves
- The Workplace Team plays a key role in the employee experience at Trainline, by connecting people and places, through our curated spaces, events, and services
- Reporting to the UK Workplace Manager, this role supports our day-to-day workplace and facilities operations in our London office
- Including but not limited to building maintenance, cleaning, health & safety, events, catering and mail
- Curate an inclusive first-class workplace experience, which enables our employees to feel safe, happy, and productive, so they can do their best work
- Build relationships with our teams and proactively gather information, so the WorkplaceTeam can anticipate their needs before they arise and deliver outstanding customer service
- Produce content to inform our teams about local information, building updates and upcoming events via agreed communication channels
- Support and guide our teams on how to use our amenities to help them maximise their productivity in the workplace
- Host weekly office orientation tours as part of the new starter onboarding process
- Manage the planning and delivery of internal events to promote employee connection and wellbeing. This includes setting up meeting rooms and events spaces with furniture
- Ensure that our London office is fully operational, and processes are running efficiently
- Complete weekly building walkthroughs to review cleanliness, identify building maintenance issues (e.g., AC, lights, equipment etc) and check stock levels (e.g.stationery, drinks, and snacks) to resolve potential issues before they arise and identify areas for improvement
- Coordinate workplace vendors, including negotiating commercial terms, contract management and on-site contractor supervision
- Track local operational expenditure vs budget and provide input into the yearly budgeting process
- Act as the first point of contact for landlord or building management issues including coordinating and overseeing building access as necessary
- Monitor the workplace helpdesk and office slack channels, ensuring queries submitted by employees are resolved in a timely manner
- Issue and track building security access cards, making sure that they are returned by leavers on their last day
- Process incoming and outgoing mail including receiving, sorting, and arranging courier services
- Provide a friendly and welcoming front of house experience for our employees and guests in our London office. Register guests in our visitor management system, notify their host of their arrival and ensure they are comfortable
- Support the UK Workplace Manager with ensuring that Trainline is compliant with relevant local health and safety legislation, including but not limited to:
- Display screen equipment assessments (DSE)
- Risk assessments
- Water testing
- Fire safety and first aid
- Appliance testing
- Accident reporting and security alerts
- Contractor risk assessments and method statements (RAMS)
- Updating and reviewing policies, documentation, and procedures. Share helpful information on workplace wellbeing and ergonomics to promote a safe and healthy workplace
- Suggest opportunities for improvements within the Workplace Team
- Lead local workplace projects and initiatives, including creating business cases and financial analysis
Salary benchmarks
Our take
Trainline make it super easy to book transport tickets. Its app is intuitive and well designed and its even pioneering paperless travel, allowing users to store their tickets in the app.
Its hyper focused on customer experience and has a product culture of fast iteration to deliver great outcomes for customers.
Its customers make 170,000 journeys a day and it sell 200 tickets a minute.
Its continuing to innovate to stay ahead, using machine learning to predict price movements and integrating with Siri and Google Assistant so people can buy tickets just by speaking to their phone.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"The complex nature of the market as we work with different suppliers is an amazing opportunity to create fluid solutions. A very well segmented..."
Company benefits
- Flexible working (40% min office attendance)
- Cycle to work scheme
- Gym memberships
- Private Health and dental Insurance
- Pension (matched contributions)
- Income Protection
- Share Incentive Plan (buy one get one free)
- Learning budget
- Primary & Secondary Caregiver Leave
- Shared Parental Leave
- Enhanced sick pay
- Free Perkbox subscription
Company values
- Own It - We care about every customer, partner and journey
- Do Good - We make a positive impact
- Travel Together - We're one team
- Think Big - We are building the future of rail
Company HQ
Farringdon, London, UK
Articles
Leadership
Jody Ford
(CEO)Previously Non-exec Director of Moonpig and Photobox Group.
Milena Nikolic
(CTO)Previously Engineering Director at Google.
Lisa Hillier
(CPO)Previously Chief People Officer at Gousto , The Restaurant Group and Just Eat.
Mike Hyde
(CDO)Previously at Meta.
Dave Price
(CPO)Previously at Spotify and GoEuro.
People progressing
Alan joined Trainline in 2017 as a Product Manager, since then, they have held various roles, including Principal Product Manager, Product Director and the role they now hold, International Product Director.
Diversity, Equity & Inclusion at Trainline
- 💚 Diversity drives us forward We know that having a diverse team is crucial to Trainline’s ongoing success. A team that is diverse in all forms – gender, ethnicity, sexuality, disability, nationality and diversity of thought are key to Trainline being an inclusive environment where every Trainliner can be their true self. We're committed to creating workplaces where everyone belongs, is celebrated and their differences are valued, creating an awesome employee and customer experience. 💚 Meet our Networks Our diversity networks are inclusive communities developed and led by Trainliners, with sponsorship and support from senior leaders. They're all about empowering and supporting underrepresented groups, by providing a safe space to talk, a place to come up with new ideas and a channel for voices to be heard. 🚀 Women in Leadership 💜 Artemis (gender equality) 🏳️🌈 Rainbow Train (LGBTQIA+) 🌻 Sunflower (accessibility) 🌍 Ethnic Diversity Network 🐣 Parent & Carers
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