Junior IT Support Specialist, DUCO

Fixed Term Contract

Salary not provided

Offers an Employee Equity Purchase Scheme

AWS

macOS

iOS

Linux

Android

Windows

Ubuntu

Atlassian

Slack

Junior and Mid level

New York

More information about location

3 days a week in office

Data integrity and reconciliation services

Job no longer available

Data integrity and reconciliation services

101-200 employees

FintechB2BEnterpriseMachine LearningSaaSData IntegrationCloud ComputingNo-Code

Job no longer available

Salary not provided

Offers an Employee Equity Purchase Scheme

AWS

macOS

iOS

Linux

Android

Windows

Ubuntu

Atlassian

Slack

Junior and Mid level

New York

More information about location

3 days a week in office

101-200 employees

FintechB2BEnterpriseMachine LearningSaaSData IntegrationCloud ComputingNo-Code

Company mission

Duco's mission is to make managing data easy.

Job

Company

Role

Who you are

1-3 years experience in an IT Helpdesk role
Knowledge of operating and troubleshooting MacOS and iOS systems
Basic experience in MacOS, iOS management tools
Basic knowledge of Linux and Windows operating systems
Networking knowledge and experience is a plus
Knowledge of Google Workspace tools
“Can-do” attitude
Intellectual curiosity and willingness to learn new things
Very good communication skills

What the job involves

We’re looking for an ambitious Junior IT Support Specialist to support our teams in New York and Boston
In this role, you will be part of an international team reporting directly to the IT Manager
You will be involved in solving users' issues and requests related to the local software like Ubuntu, macOS, Android, iOS, software in the cloud like Google Workspace, Office 365 and hardware
You will be the first point of contact in the local offices
Investigating and triage user issues and concerns
Providing equipment for end users and managing asset tracking
Technically on and off-boarding all U.S. employees
Troubleshooting end-user issues
Troubleshooting hardware and software problems on users' laptops
Maintaining the U.S. office’s IT equipment
Training and educating users on desktop and cloud applications
Helping in maintaining the offices network
Working in a multi-system (MacOS, Windows, Linux, iOS, Android) and multi-cloud environment (eg. Google Workspace, Microsoft 365, AWS, Atlassian, Slack)

Our take

Enterprises capture and generate a vast amount of business-critical data, but inconsistencies in formating and difficulty in reporting across multiple data silos can make it extremely difficult to actually use this data for operational decision making. Duco exists to solve this problem with a no-code platform to reduce the complexity of a company's data stack, processing, reconciling and drawing insights from data without requiring any special expertise.

Duco's no-code approach, using natural language processing to manage queries, means that decision makers can directly poll data without relying on technical teams or external firms. This leads to cost savings, which have generated a return on investment for Duco's customers in less than a year. So far, Duco's services have been taken up by major firms such as HSBC, Lloyds Bank and Santander, to name just a few.

The company has expanded into Asia and is using investment to further refine the product, allowing it to solve more complex data problems for its clients. As more and more companies realise that there is an easier alternative to reconciling their data than doing it by hand, Duco, having refreshed its leadership in 2026, is in an excellent position to continue its rapid growth.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (3.4)

Company

Funding (1 round)

Jan 2018

$28m

SERIES B

Total funding: $28m

Company benefits

Unlimited Holiday
Success Share Bonus Payments
Private Medical Insurance
4X salary life assurance
Spot Rewards
Enhanced Family Leave
Pressure-off Fridays
Milestone moments
Health Cash Plan
Home Working Allowance
Employee Assistance Programme (EAP)
Cycle to Work and Tech Scheme
Electric Car Leasing Scheme

Company HQ

Farringdon, London, UK

Leadership

Christian Nentwich

(Founder & CEO)

Prior to Duco, Christian founded Systemwire, which exited to Message Automation and further to Broadridge. Holds a BSc and PhD in Computer Science from University College London.

Michael Chin

(Senior Advisor)

Also a Member of the Board of Directors at IPC Systems and EC1 Partners. Previously CEO at Duco, Head of Broadway Technology at Bloomberg and was a Managing Director at Refinitiv.

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