Customer Coordinator, SolarEdge
$23.00 - $25.00 per hour
5 days a week in office ( Milpitas, CA)
Solar inverter design and manufacturing
Job no longer available
Solar inverter design and manufacturing
1001+ employees
Job no longer available
$23.00 - $25.00 per hour
5 days a week in office ( Milpitas, CA)
1001+ employees
Company mission
To become the leading provider of inverter solutions across all PV market segments and broaden the availability of clean, renewable solar energy.
Role
Who you are
- Success in this role requires strong organizational and communication skills, a solutions-oriented mindset, and the ability to manage multiple priorities in a fast-paced, customer-focused environment
- A hungry go-getter with a strong can-do and hands-on attitude
- Technically savvy and quick to learn new systems
- Energetic, highly motivated, and driven—willing to roll up sleeves to ensure success
- A collaborative team player who thrives in a dynamic environment
- 2+ years of experience in customer service, operations coordination, or field service support—preferably involving subcontractor or vendor management in a technical or trade-based industry (e.g., HVAC, telecom, construction, utilities)
- Proven ability to manage and maintain productive relationships with multiple subcontractor organizations, adapting communication and coordination styles to suit different operational structures
- Experience assigning work to external partners, tracking progress through metrics and reports, and following up to ensure timely and high-quality completion
- Strong organizational and data entry skills, with the ability to understand the technical workings of the SolarEdge product line to ensure compatibility of parts and case accuracy
- Proficiency in Microsoft Excel and other Microsoft Office applications
- Familiarity with CRM systems, case management tools, and service tracking/reporting methodologies
- Excellent interpersonal, verbal, and written communication skills, with the ability to build trust and accountability across internal teams and external partners
- Demonstrated ability to manage escalations and resolve service issues with professionalism and urgency
- Solid and verifiable track record of meeting deadlines and managing multiple priorities in a fast-paced environment
- Management or team leadership experience is a plus
What the job involves
- We are seeking a detail-oriented and proactive Customer Coordinator to join our Enhanced Services Team
- This hybrid role combines customer coordination with project support, making it ideal for someone experienced in managing subcontractors or vendors in a technical or trade-based environment
- You’ll play a key role in ensuring timely, high-quality service delivery to our residential customers by coordinating with service partners, tracking project progress, resolving escalations, and supporting internal teams with logistics, documentation, and reporting
- Coordinate O&M services for installers, channel partners, and third-party service providers
- Serve as the primary point of contact for approximately 10 subcontractor companies—assigning work, setting expectations, and ensuring alignment with scope, SLAs, and geographic coverage
- Build and maintain strong, adaptable relationships with service partners, tailoring communication to fit each partner’s technical and operational structure
- Conduct regular check-ins and performance reviews with service partners to reinforce expectations and drive continuous improvement
- Monitor daily service metrics and proactively follow up to ensure timely and high-quality completion of work
- Coordinate logistics and scheduling with internal teams to ensure parts and materials arrive ahead of scheduled site visits
- Manage customer expectations by scheduling and confirming site visits, and overseeing the delivery and return of components for VIP and key accounts
- Act as a point of contact for escalated customer issues, ensuring timely and effective resolution
- Analyze customer complaints or concerns to determine root causes and implement corrective actions
- Collaborate with internal teams—including Sales, Technical Support, and Account Management—to investigate and resolve complex service issues
- Provide guidance and support to customer service representatives on handling escalated cases and improving service delivery
- Maintain accurate records of escalated cases, resolutions, and follow-up actions
- Identify trends and recommend process improvements to reduce future escalations and enhance customer satisfaction
- Monitor the daily progress of service projects to ensure alignment with timelines and budgets
- Ensure team members and subcontractors have the necessary supplies and resources to complete tasks efficiently
- Organize and maintain reports, invoices, contracts, and other project documentation for easy access and audit readiness
- Support billing and basic bookkeeping tasks related to service projects
- Order and manage inventory of field supplies as needed
- Track service progress and verify completion, ensuring accurate documentation and timely case closure in internal systems
- Document all work and parts used in case and inventory management systems; validate data for accuracy and completeness
- Provide weekly internal reports and summaries on service delivery, pending site visits, key metrics, escalations, and subcontractor performance
Our take
Solar energy is quickly becoming big business, as nations worldwide commit to greener power and back those promises with serious investment. With billions on the table, compeititon is fierce (and innvation is the name of the game. Among the frontrunners cashing in on this clean-energy boom is SolarEdge.
With strings of solar energy harvesting panels, central inverters typically limit string output to the level of the lowest performing panel, which isn’t optimal: one shaded panel can pull down the performance of the entire string. SolarEdge’s innovation is to install power optimizers on each panel, thereby both tracking the maximum power point at the modular level, and allowing for more granular performance monitoring.
From there, SolarEdge has developed out into a wealth of clean energy solutions worldwide - most recently unveiling its ONE Controller at Intersolar Europe 2025. Designed to help German homeowners meet new energy rules, it connects solar systems with devices like EV chargers and heat pumps for smarter, more efificnet energy use. It's a clever step that keeps SolarEdge ahead of the curve and ready for the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Mar 2014
$58m
SERIES D
Oct 2011
$37m
LATE VC
Total funding: $154.8m
Company HQ
Herzliya, Tel Aviv District
Leadership
Shuki Nir
(CEO)They joined SolaEdge in 2024 as CMO and quickly became CEO in the same year. Previously spent almost 10 years at SanDisk as a VP Sales Strategist and Senior VP/M of Retail BU and SVP Corporate Marketing.
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