Product Manager, eBay
Conversion, Save
Leading online marketplace
Be an early applicant
Leading online marketplace
1001+ employees
Be an early applicant
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- If you are passionate about strategising for the marketplace economy, building highly contextual customer experiences in owned channels, and working in an agile manner with brilliant counterparts, come join us!
- 3+ years of strong product / business / marketing experience. Marketplace experience is strongly preferred
- Technical Product Management experience or comparable experience working directly with Engineering teams (both front-end and back-end); technical understanding of building products / communications from scratch
- Experience in developing emails, push notifications, and in-app notifications related to Save communications such as Saved Search or Saved Seller
- Experience navigating highly sophisticated cross-functional projects end-to-end
- Strong experience owner sense - ability to understand consumer needs and find simple and creative ways to address them
- Execution - ability to ship quality experiences in a fast paced and iterative manner
- Metrics driven - ability to build actionable metrics which can measure experience performance
- Builds positive relationships across various teams within eBay; an active listener and clear communicator; can lead by influencing
What the job involves
- This role is part of the Conversion Programs team and will drive customer facing communications flows
- You will serve as the portfolio owner, including revenue targets, long-term strategy, roadmap, and execution
- In this pivotal role, you will be at the forefront of shaping customer experiences through emails, push notifications, and in-app notifications triggered by eBay’s “save” feature such as saved search and saved seller
- You’ll bring it all to life in close collaboration with your immediate partners: engineering, design, data science, and analytics teams!
- This is a highly visible role and you will work closely with various cross functional teams within eBay mainly on the Core Technology/Core Product side
- The ‘CEO’ of your experience: defining and communicating the vision, strategy, and roadmap for the Save communications portfolio
- Developing deep knowledge of eBay and its products with domain expertise in the owned channels of emails, push notifications, and in-app notifications
- Building the roadmap in close collaboration with leadership and other team members
- Implementing the roadmap by working with engineering, data science and design teams. Build MVPs, iterate fast and be the champion of execution perfection
- Partner with Core Product who owns the overall Saves features to ensure seamless execution and customer experience
- Writing requirements and communicating them to the Engineering teams
- Conducting AB tests: hypothesis building, test design, critical metric definition
- Working with analytics teams to measure the impact on success metrics
- Collaborating with creative team to improve content and design
- Collecting and analyzing customer and user feedback to improve the product
- Prioritizing features and work items based on business value, user needs, and other criteria
- Conducting market research and competitor analysis to find opportunities and threats
- Facilitating communication and collaboration between the development team and partners
- Tracking and reporting on your experience performance and key metrics
- Continuously improving the roadmap and development processes
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Articles
Leadership
Jamie Iannone
(CEO, not founder)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
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