Enterprise Account Executive, ServiceNow
Servicenow.org
More information about location
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Current location in Metro areas of Chicago, IL, Boston, MA, or NYC, NY
- Experience within the nonprofit space is preferred
- Possess a unique balance of a mission orientation and metrics driven mentality. A passion for selling, with a bigger picture purpose
- 5+ years working as an Account Executive (or equivalent role) within the software industry; achieving and exceeding sales targets; net new business and existing business upsell
- Experience selling into and working with Non-Profit organizations; Ability to understand the “bigger picture” and business drivers around technology in the Non-Profit space
- Experience and success selling Customer Experience, Customer Service and/or IT Service Management solutions preferred
- ServiceNow Platform knowledge preferred
- Ability to build strong, internal cross-functional relationships
- Instant customer credibility: ability to build strong external relationships
- Excellent written and verbal communication skills; relevant for a C-level audience
- Strong project management experience
- Demonstrated experience in keeping accurate forecast for your territory, monthly/quarterly/annually, and utilizing sales tools and analytics to target customers
- Up to 50% Travel
What the job involves
- The ServiceNow.org Senior Account Executive will produce new business sales revenue from software licenses working with prospects and customers in a specific territory
- This will be achieved through territory planning, including research of prospect & customers, using business development strategies, and completing field-based sales activities within an assigned territory
- The ServiceNow.org Senior Account Executive builds relationships within Non-Profit clients while achieving (and exceeding) quarterly and annual sales quotas for an assigned territory
- Develop and run a sales strategy in the assigned territory with a target prospect list and a sales plan. This includes Strategic territory planning, account planning, and leveraging internal relationships to execute on sales opportunities
- Ownership of driving successful pipeline generation activities in partnership with SDRs, LDRs, marketing and partners
- Drive ServiceNow.org brand awareness and develop customer success stories
- Qualify prospects and develop new sales opportunities and ongoing revenue streams
- Advance and close sales opportunities—through the successful execution of the sales strategy and roadmap
- Retain and grow existing customer base (including In Kind Donation accounts) with regular non-sales customer engagement activities to deliver on excellent customer experience and value realization
- Cultivate customer relationships by deeply understanding Non-Profit strategic growth plans, challenges/opportunities, technology footprint and corresponding strategy to serve as a partner for their success
- Demonstrate operational excellence across forecasting and account planning
- Be a trusted, authentic, advisor to your customers by understanding and empathizing with their business and advising on how ServiceNow can help them achieve their organization’s strategic objectives
- Identify 1-2 customer success stories to the Head of Sales on an annual basis for external publication
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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