Client Success Executive, Reward Gateway
£40-45k
2 days a week in office (Dean Street, London)
Employee engagement platform
Job no longer available
Employee engagement platform
501-1000 employees
Job no longer available
£40-45k
2 days a week in office (Dean Street, London)
501-1000 employees
Company mission
To make the world a better place to work; improving employee engagement to build better, stronger and more resilient organisations.
Role
Who you are
- Proven experience in a client-focused support role, preferably in SaaS or a related technology field
- Strong organisational skills, with the ability to manage multiple priorities and adapt to a dynamic work environment
- Demonstrated experience in using Salesforce and reporting tools to monitor account health and performance
- Excellent partnership skills, with a focus on collaboration and clear communication
- Capable of developing training content and leading engaging sessions for various stakeholders
- Strong analytical skills, with a proven ability to derive insights from data and dashboards
- Eager to learn from senior team members and develop a thorough understanding of client success strategies
- Clear and confident communicator, both written and verbal
- Proven at being comfortable to escalate issues while maintaining accountability for customer communication
- Eager to learn commercial and strategic skills by shadowing CSDs and Senior CSMs
- Demonstrated growth mindset, open to feedback, and committed to continuous improvement
What the job involves
- Reporting To: Client Success Director (Strategic)
- The Client Success Executive (CSE) is responsible for supporting the Client Success team by assisting with strategic accounts within a Client Success POD
- Reporting to a Strategic Client Success Director (CSD), the CSE ensures operational excellence and efficiency by handling various administrative tasks and project deliverables
- While the CSD, Senior Client Success Managers (Senior CSMs), and Client Success Managers (CSMs) focus on client engagement, the CSE serves as a vital support resource, stepping in during their absence and driving internal initiatives that enhance communication and awareness among end users
- As a CSE, you play a crucial role in the success of strategic accounts without direct client involvement. You facilitate efficient operations, support training initiatives, and create engaging content for clients and internal stakeholders
- Through effective communication and problem-solving skills, you help navigate operational challenges and contribute to the overall success of the Client Success team
- Operational Support & Administration
- Support the CSD, Senior CSMs, and CSMs with various administrative tasks, ensuring seamless project delivery
- Act as the first point of contact for administrative functions, reporting, and proposal building when the team is out of office
- Manage slide creation and business proposal documentation as needed
- Training & Communication - conduct webinars and bespoke training sessions for client stakeholders and champions, driving engagement and platform adoption (these can either be virtual of face to face)
- Attend Client Roadshows - creating and distributing communications to increase awareness and understanding of our offerings among end users
- Reporting & Analysis - maintain up-to-date records in Salesforce, including weekly pod reporting and performance analysis
- Develop and analyze dashboards to monitor account metrics and operational efficiencies
- Issue Resolution & Collaboration - resolve operational challenges that may arise, providing timely solutions that would typically fall under Client Support Team
- Collaborate closely with the Client Success team to ensure all project and operational frameworks are followed and executed effectively
Application process
- Screening call with member of the Talent Acquisition Team
- First interview with Client Success Director (Strategic)
- Take-home assessment
- Final interview with Head of Client Success (Strategic) and member of the Client Success Team
Salary benchmarks
Our take
Reward Gateway was founded in 2006 as an employee engagement company. With reports suggesting that despite the majority of CEOs recognising that employee engagement is vital to their success, very few say they have a highly engaged company. Reward Gateway set out to bridge this so-called "engagement gap".
By engaging employees, Reward Gateway promises companies increased productivity, communication, and employee satisfaction - helping them to retain their most valued employees. It sets itself apart from traditional HR solutions by bringing employee benefits, discounts, perks, rewards, recognition, wellbeing and feedback into a single unified hub.
The company has acquired Xexec, MoveSpring and Fond, all providers of employee wellbeing and rewards software, to further bolster its offering and capabilities. In 2023, it was itself acquired by Edenred, a worldwide leader in employee benefits, presenting Reward Gateway with the chance to expand into new regions while the two companies enhance their already comprehensive range of solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2015
$162.6m
GROWTH EQUITY VC
Dec 2010
$34.6m
GROWTH EQUITY VC
Total funding: $197.2m
Company benefits
- Life assurance
- Pension/401K
- Debt support programme & salary advances
- Bonus for referring a friend who we hire and have completed 3 months’ service
- Employee Share Plan
- Discounts to share with friends and family
- Family support - Baby Bonus, caregiver support, domestic violence protection programme, parent support loan, miscarriage and baby loss support, wedding bonus and up to 3 months paid leave to take care of your family
- Gender neutral parental leave for primary and secondary carers
- Up to 6 months unpaid leave after five years’ service
- Volunteer days plus a day of leave to Speak Up and be the change you want to see in the world
- Unlimited time off to give blood
- Trans & gender affirmation support
- Unlimited free books for your professional development and one fiction book per month to help you unwind
- Employee assistance programme
- Health benefits such as free eye tests, free flu jab, freedom from addiction, menopause support, stop smoking assistance programme and health cash plan
- Personal wellbeing allowance, personal wellbeing coach, run club, spa and gym discounts, plus cycle to work scheme
- Work from home bundles
- Flexible working
- Bring your dog to work, drinks and breakfast
Company HQ
Soho, London, UK
Leadership
Nick Burns
(AUKUS Zone Director)Advisory Board Member at Hybrid Legal and at Engage Works. Formerly CEO of Gallagher Benefit Services (UK).
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