Customer Support Engineer, Fivetran
Databases
Offers RSU stock grants
Automated data movement platform
Job no longer available
Automated data movement platform
1001+ employees
Job no longer available
Offers RSU stock grants
1001+ employees
Company mission
To make access to data s simple and reliable as electricity.
Role
Who you are
- Strong Customer Advocacy skills
- Excellent written and verbal communication skills in English
- Highly developed, process-oriented skills for troubleshooting, problem solving, and issue resolution
- Solid experience with databases (SQL and NoSQL) and SQL commands/ functions and procedures for data replication
- Solid networking troubleshooting abilities and understanding of the TCP/IP model
- Passion for building a positive culture where we leave our ego at the door
- Ability to work in a fast-paced, highly collaborative environment, and function in global arenas
- Experience building or troubleshooting APIs
- Understanding of Data Warehousing fundamentals and concepts
- Comfortable navigating Github and submitting pull requests
Desirable
- Second language is a huge plus - we have a global customer base!
What the job involves
- The Customer Support team is responsible for creating solutions and providing excellent experience for every customer
- As a Customer Support Engineer you will be working with new and existing customers in a highly technical capacity, ensuring success for our existing valued customers. This is a full time position based out of our Dublin office
- You’ll Use AWS, GCP, New Relic, SQL and No-SQL Databases, REST APIs, CLI, Java
- Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents
- Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution
- Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
- Investigate incidents utilising the Fivetran environment, connectors, logs, and other troubleshooting tools
- Onboard new team members in your pod
- Act as Subject Matter Experts (SME)
- Share and communicate roadmaps with external teams, as well as, understand & align team goals to deliver results efficiently
- Participate in weekend on-call rotation once per quarter
- Collaborate with teammates on technical and non-technical projects
Our take
Fivetran is a data integration company focused on one simple idea: making data easy to move and use. It provides a fully managed platform that automatically moves data from hundreds of sources into cloud destinations, helping team centralize information without building or maintaining complex pipelines. So, by handling the heavy lifting behind the scenes, Fivetran allows organizations to spend less time managing infrastructure and more time working on their data.
This approach has a real and growing impact, with more than 700 fully managed connectors, Fivetran supports hybrid and multi-cloud environments and keeps data accurate and secure as it flows into analytics and AI systems. Trusted by over 7,600 customers worldwide, the platform helps businesses standardize how data is collected and shared across teams, breaking down silos and making insights more accessible. And the result is a stronger data foundation that supports faster decision-making and innovation.
In 2025, the company's momentum was also recognized with a Microsoft Marketplace Partner of the Year Award and a finalist spot for Microsoft's Americas Emerging Partner of the Year. These milestones reflect its role in helping enterprises modernize data infrastructure on Microsoft Azure and prepare for AI-driven workloads. By continuing to deepen its partnerships and focus on reliable, automated data movement, Fivetran is well positioned to carry this success forward as organizations increasingly rely on data s the backbone of future intelligence.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.7m
Company HQ
Downtown, Oakland, CA
Leadership
George Fraser
(CEO)George graduated with a PhD in Neurobiology from the University of Pittsburgh.
Taylor Brown
(COO)Taylor studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level.
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