Software Engineering SMTS, Salesforce

• 6+ years of professional software development experience
• A related technical degree required
• Deep proficiency in one or more programming languages (e.g., Java, Python
• Extensive experience designing, building, and operating highly scalable, reliable distributed systems within a platform-first environment
• Expert-level understanding of software engineering best practices, including code quality, automated testing (unit, integration), CI/CD, and monitoring
• Excellent communication and collaboration skills, with a history of partnering effectively with product management and other engineers to understand the "why" behind requirements
• Proven, hands-on experience with high scale API platforms and capabilities ( API gateway, rate limiting, api authentication, versioning etc.)

Desirable

• The Monitoring Cloud team builds the critical observability platforms that keep our services running
• We develop the core tooling used across all channels to maintain high availability and system reliability
• Our success is defined by two key metrics: Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR)
• We are seeking a Senior Engineer to lead the design, architecture, and implementation of our next-generation API platform
• This is a hands-on role that requires a "customer-first" philosophy and a deep technical mastery of distributed systems and API platforms
• Beyond technical excellence, you will serve as a strategic partner to product teams—challenging assumptions and asking the "why" to ensure we build the most impactful solutions possible
• 1. Design, develop and deploy features to enhance observability services offered to teams in Salesforce
• 2. Demonstrate effective service ownership by monitoring their own service and taking proactive actions when incidents happen
• 3. Interact with customers, engaging in understanding their requirements or issues and address them in a timely manner
• 4. Work with engineering and product leadership to evolve the feature roadmap by participating and contributing to release planning
• 5. Champion efforts to reduce engineering toil, by automating manual procedures and move code to config to enhance team productivity
• 6. Present your work at tech talks, cloud demos and engineering blogs to show case the work and iterate using feedback