VP of Information Security and Compliance, Observe.AI
Offers equity
Contact center software
Job no longer available
Contact center software
201-500 employees
Job no longer available
Offers equity
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- Deep understanding of information security, risk management, and compliance. Previous experience leading a technical/engineering organization is strongly preferred
- Strong understanding of business operations and ability to communicate effectively with stakeholders, including board members and executives
- Understanding of AI and other emerging technologies and their security implications, with the ability to develop strategies to mitigate associated risks
- Proven track record of building and scaling security programs in fast-paced, high-growth environments
- Deep knowledge of cybersecurity frameworks, best practices, and emerging trends
- Experience with cloud security, particularly in AWS, Azure, or GCP environments
- Ability to communicate complex technical issues to non-technical stakeholders and collaborate effectively across teams
- Relevant certifications such as CISSP, CISM, or equivalent
- Bachelor's degree in Computer Science, Information Security, or related field; Master's degree preferred
What the job involves
- We are seeking an experienced and innovative VP, Information Security and Compliance to join Observe.AI in the Bay Area
- You will play a crucial role in shaping and leading our information security strategy, ensuring the protection of our sensitive data, AI models, and systems
- The VP, Information Security and Compliance is responsible for developing, implementing, and managing the organization’s security vision, strategy, and programs
- This dynamic executive role involves leading proactive measures to protect all assets, information, and personnel from potential threats, both defined and undefined
- The VP, Information Security and Compliance will collaborate closely with other executive team members to ensure a comprehensive security posture that aligns with the organization's objectives, balancing rapid product innovation with effective risk management
- A key element of the VP, Information Security and Compliance's role will be working with executive management to determine acceptable levels of risk for the organization
- Develop and implement a comprehensive information security program aligned with our business objectives and AI-focused technology stack. This includes assessing, prioritizing, and mitigating risks across the organization, with a focus on data protection, threat management and product features that protect customers
- Lead risk assessment and management processes, identifying potential vulnerabilities in our AI systems and customer data handling
- Design and oversee security policies, procedures, and best practices for our organization, with a focus on AI and machine learning security
- Collaborate closely with the CTO, engineering teams and product managers to integrate security measures into our AI and software development lifecycle
- Collaborate with IT, legal, HR and other departments to ensure a unified and agile response to security threats, fostering cross-functional collaboration and alignment
- Manage security operations, including incident response, threat detection, and vulnerability management
- Ensure compliance with relevant data protection regulations and industry standards (e.g., PCI DSS, HITRUST, ISO 27001, ISO 42001, GDPR, CCPA, SOC 2)
- Build and lead a high-performing security team, fostering a culture of security awareness across the organization
- Stay informed about emerging threats and technologies in AI and cybersecurity, adapting our security strategies accordingly
- Communicate security risks, strategies, and performance to executive leadership and board of directors
- Leadership and Empowerment: Provide leadership, direction, and guidance to the security team, fostering a culture of security awareness and continuous learning. Empower team members to take decisive action in response to uncertain threats
- Leverage advanced analytics to drive informed decision-making and prioritize security actions based on potential risk
- Develop, test, and lead incident response plans and exercises to ensure the organization is prepared for all potential security incidents, including undefined threats
- Foster a culture of security awareness through the development and delivery of regular training programs for employees, emphasizing agility in response to evolving threats
- Encourage innovative solutions to complex security challenges and promote a culture of continuous improvement through feedback loops and learning from experience
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centres through AI by automating tasks and form-filling, helping people find more information more quickly.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than to the businesses they serve, providing valued call-optimisation tools to improve operatives' performance. It also provides an analysis engine for cross-channel customer interactions, enabling users to find new revenue opportunities, employ effective coaching, and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.4m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
Salary benchmarks
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