Associate Client Success Manager, Bazaarvoice
$60-70k
OTE
UGC-based shopper engagement platform
Job no longer available
UGC-based shopper engagement platform
1001+ employees
Job no longer available
$60-70k
OTE
1001+ employees
Company mission
To build smarter shopper experiences across the entire customer journey.
Role
Who you are
- This role is perfect for someone who is building their career in the SaaS space, who believes variety is the spice of life, and who enjoys meeting diverse clients across a range of industries and roles
- 1 - 3 years in a Client Success, Sales, Account Management, or other client-facing role. Experience with a scaled or evolving book of business is a plus
- Curious & Resilient: A strong desire to learn various business models quickly and a "can-do" attitude toward changing priorities. Actively embraces change
- Solid Communication: Articulate in both written and verbal communications, and able to build rapport with global stakeholders
- Master of Prioritization: Exceptional time management skills. You must be comfortable blending scaled and 1:1 account interactions
- Autonomous Execution: Proven ability to meet deadlines and manage expectations with minimal supervision
- Technical Proficiency: Experience with Microsoft Office and Google suites. experience with Gainsight, Salesforce, or eCommerce/SaaS technologies is a plus
What the job involves
- As a Client Success Manager - Continuity, you will serve as a versatile and strategic partner within our North American team
- This is a dynamic, client-facing role responsible for providing high-impact coverage and continuity for a shifting portfolio of accounts. Whether filling in for team members on leave or managing accounts during transition periods, you will ensure that our clients never miss a beat
- You’ll drive adoption, increase satisfaction, and mitigate risk. You are the steady hand that ensures our clients achieve their desired business outcomes, and you’ll advocate for their needs internally
- Along the way, you’ll gain exposure to stakeholders across various internal teams, including Sales, Account Management, Marketing, and Product
- Dynamic Portfolio Management: Seamlessly manage diverse account portfolios, providing high-quality coverage for clients during account owner changes
- Strategic Continuity: Proactively monitor account health to drive value and adoption, and ensure clients receive all contracted deliverables (business reviews, training sessions, etc)
- Value Realization: Advise clients on maximizing Bazaarvoice solutions by integrating user-generated content throughout their marketing funnel. Ensure stakeholders understand the ROI they are receiving from Bazaarvoice
- Operational Agility: Execute high-value activities across a large portfolio using productivity tools like Salesforce, Gainsight, and Matik
- Risk Mitigation: Proactively identify and document risks within account base, working cross-functionally to develop risk mitigation plans alongside Sales and Customer Success leadership
- Knowledge Transfer: Maintain meticulous documentation to ensure smooth handoffs back to permanent account owners
- This position offers a unique vantage point across our SMB, MidMarket, and Enterprise portfolios. You will work with a wider variety of brands and client personas than a traditional CSM, making you one of the most versatile and knowledgeable experts on our team
Our take
User-generated content has become one of the biggest forces in online shopping and many people are turning to reviews from real customers instead of polished advertising campaigns. But that creates a challenge for brands, which now have to manage huge amounts of customer content while keeping it authentic and trustworthy.
Bazaarvoice is helping brands collect and share customer reviews, ratings, photos, and videos across online stores and social platforms. And its latest TikTok Shop integration allows brands to automatically place trusted customer reviews directly onto product pages, helping build trust and boost sales from day one.
Founded in 2005, Bazaarvoice now works with more than 13,000 brands and retailers worldwide, showing just how valuable authentic customer feedback has become in eCommerce. As shopping and social media continue to merge, demand for trusted user-generated content is only expected to grow, so its only likely Bazaarvoice will continue to grow too.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Mental wellness matters: All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.
- Improve your community and b:generous: We believe in investing our time and money to support our communities globally.
- Embrace wellness and reward others: Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.
- Paid sabbaticals: We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.
- Recognition-based culture: We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.
- Flexible work from home policies: The working world has changed. So have we.
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
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