Staff Product Designer, Gusto
Unified Service Platform
$146-222k
Salary dependent on location
Automated payroll, benefits & HR platform
Open for applications
Automated payroll, benefits & HR platform
1001+ employees
Open for applications
$146-222k
Salary dependent on location
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 5–7+ years of experience in full-stack product design, with a strong focus on customer-facing experiences, support journeys, or AI-powered products
- Proven experience designing for complex, interconnected customer systems and multi-channel support flows
- Strong communication and collaboration skills, especially within cross-functional teams
- Demonstrated ability to translate research and insights into thoughtful, accessible design solutions
- Familiarity with service design principles and user-centered methodologies
- Experience identifying and prioritizing high-impact opportunities that influence product roadmaps
- Ability to mentor and coach other designers
- HR, Payroll, Healthcare, Fintech, or AI industry experience is a plus
What the job involves
- Join our Unified Service Platform team as a Staff Product Designer and help redefine how we deliver exceptional customer support
- You’ll craft seamless, intuitive experiences that empower customers to get the help they need, quickly and confidently. With AI at the forefront, you’ll explore innovative ways to enhance the end-to-end support journey, from smart self-service to live agent interactions
- You'll collaborate closely with data science and customer experience teams to align on insights and strategy
- As we expand our focus on delivering scalable, personalized support experiences, this is a unique opportunity to shape a growing product area and make a meaningful difference for small businesses
- Gusto equips small businesses with essential tools like Payroll, Benefits, Time Tracking, and Financial Products, all backed by our CX teams, who ensure customers get maximum value
- The Unified Service Platform team’s mission is to build AI-driven solutions that transform customer touchpoints into fast, efficient, and delightful experiences that empower our customers and support teams to make informed decisions and get help throughout the customer lifecycle
- Design intuitive, scalable customer support experiences that foster confidence and satisfaction while reducing friction across channels
- Champion user-centered, empathetic design thinking to craft seamless support journeys, integrating AI to drive personalization and efficiency
- Collaborate closely with product, engineering, data, and operations to shape and deliver customer-facing tools and systems that make support simple and effective
- Use research, usability testing, and data insights to inform design decisions and iterate quickly through prototyping and experimentation
- Stay curious by keeping up with advancements in AI, emerging technologies, and best practices to help define the future of support and self-service
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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