Commercial Account Manager, Culture Amp
$140-175k
+ Equity
Platform for staff surveying & analytics
Job no longer available
Platform for staff surveying & analytics
501-1000 employees
Job no longer available
$140-175k
+ Equity
501-1000 employees
Company mission
To build a better world of work by making the power of people analytics accessible to everyone.
Role
Who you are
- 5–6 years of experience in quota-carrying roles focused on expansion within a high volume of accounts (200+)
- Demonstrated success in cross-selling, upselling, and growing existing accounts in the SaaS industry
- Strong ability to build and progress pipeline opportunities for account expansion through innovative strategies and a structured sales process
- Exceptional communication and presentation skills, especially when engaging with HR professionals and executives
- Experienced in building and managing relationships and buyer personas within organizations ranging from 100 to 1,000 employees
- Familiarity with sales methodologies such as MEDDPICC, and a solid understanding of deal stage progression, objection handling, competitor depositioning, and negotiation tactics
- Key Skills:
- Active Listening
- Growth Mindset
- Relationship Building
- Time Management
- Prioritization
- Deep Discovery Questioning
- Sales Process and Pipeline Management
- Process Optimization
What the job involves
- As an Account Manager in our Commercial segment, you will play a vital role in growing our existing customer partnerships with Culture Amp
- Your primary goals are to understand their challenges and offer aligned, impactful solutions where appropriate
- You will build a sustainable pipeline of expansion opportunities within your assigned book of business through innovative outbound strategies and will be responsible for managing that pipeline to close
- Understand our customers: Develop a comprehensive understanding of your customers’ unique business needs, industry trends, and communication styles to craft tailored solutions that solve their people and business challenges
- Discover growth opportunities: Identify and prioritize opportunities to increase product adoption, focusing on volume-driven strategies to enhance customer satisfaction and engagement
- Leverage relationships: Deepen connections across various levels within customer organizations—including HR teams, leadership, and key stakeholders—to deliver insights and uncover challenges and opportunities to expand our customer relationships
- Collaborative accountability: Work closely with cross-functional teams to deliver an exceptional customer experience throughout the customer lifecycle
- Build pipeline through outbounding, segmenting your book, and thorough research: Conduct in-depth research on customers’ businesses to bring valuable insights and targeted questions that help book meetings and drive customer value
- Strategic account planning: Employ a customer-centric approach to develop strategic account plans that emphasize efficiency and volume—mapping key stakeholders and fostering strong relationships while maintaining organized territory management and forecasting
- CRM forecasting and best practices: Effectively utilize Salesforce to manage all account activities, provide monthly/quarterly forecasts, and ensure Salesforce hygiene on a weekly basis
Our take
The so-called ‘Great Resignation’ highlighted what top companies have understood for years - that perhaps even more important than technology or branding, a company’s most valuable asset is its people. Culture Amp is an HR tech startup helping companies protect and enhance that value.
From its start as a survey platform, Culture Amp has grown to encompass analytics for managers, like turnover prediction and team goal tracking. It differentiates itself through a team of “People Scientists" - organizational and behavioral psychologists who design surveys, work in its product team as analysts and serve as consultants for clients.
Culture Amp's unique insights have made major impacts inside boardrooms globally, but lately the company has seen slowing growth and persistent losses (as workplaces shift from culture and DEI). Despite this, the founder and former CEO insists the Unicorn is in a great place to continue pushing its mission, even in this more difficult economic environment.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$100m
SERIES F
Sep 2019
$81.7m
SERIES E
Total funding: $279m
Company benefits
- MacBooks for you to do your best work
- Share Options - it’s important to us that everyone is an owner and can share in our success
- Medical insurance - for you and your family so you can feel safe in these uncertain times
- Excellent parental leave and in work support programme, - for those families to be
- Flexible working schedule - where we can, let’s make work, work for you
- Fun and inclusive digital, and (in the future) in-person events
- Work from home opportunities
Company HQ
London, UK
Leadership
Didier Elzinga
(Co-Founder & Executive Chairman)Former CEO of the company. Previously Advisor at Centor for 9 years and Non-Executive Director at Tourism Australia for 4 years.
Douglas English
(Co-Founder & CTO)Previously Solutions Architect at National Australia Bank for 5 years and Information Specialist at EDS for 1 years.
Rod Hamilton
(Co-Founder & Board Member)Former CPO of the company. Previously Principal Consultant at Unico for 4 years and Consultant at Accenture for 4 years.
Caroline Rawlinson
(CEO)Began as Chief Financial and Operational Officer in 2024, becoming CEO in 2026. Previously CFO then COO of MYOB, CFO at Trade Me and Formica Asia.
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