Renewals Manager, Zapier
$158.3-237.5k
OTE
$118.7-178.1k
BASE
OTE is 75% base and 25% commission. For Canadian applicants the OTE range is $158.3K – $237.5K and base salary is 118,725 - 178,125. + Equity and bonus for all
More information about location
Workflow automation service
Job no longer available
Workflow automation service
501-1000 employees
Job no longer available
$158.3-237.5k
OTE
$118.7-178.1k
BASE
OTE is 75% base and 25% commission. For Canadian applicants the OTE range is $158.3K – $237.5K and base salary is 118,725 - 178,125. + Equity and bonus for all
More information about location
501-1000 employees
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- Commercially minded: You understand renewals are both a defensive and offensive motion, and know how to protect ARR while creating room for growth
- Customer-centric negotiator: You can align pricing and packaging to the customer’s value realization without over-discounting
- Process-driven operator: You thrive in CRM tools (HubSpot, Gong) and can execute clean, repeatable motions at scale
- Cross-functional partner: You know how to work with Customer Success, Sales, RevOps, Billing, and Legal to unblock deals and keep renewals on track
- Adaptable and scrappy: You’re comfortable building in a “Series A inside a later-stage company” environment, where processes evolve quickly. You love building out
- Experienced: 3–5+ years in renewals, deal desk, account management, or sales roles in SaaS, ideally with exposure to enterprise contracts
- If you’re someone who loves creating process that scales, thrives in fast-moving environments, and knows how to balance commercial rigor with empathy, let’s talk
- We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description
What the job involves
- We’re looking for a proactive, persuasive, builder to join Zapier as our first Renewals Manager
- You’ll help us build the renewal function from the ground up in Zapier’s upmarket business, think 0→1 startup energy, ownership, and autonomy within the resources of a scaled company
- You’ll shape how renewals run, set the standard for simplicity and consistency, and make the commercial moment a trust-building experience for our customers
- This isn’t a back-office role. You’ll be customer-facing, guiding champions, procurement teams, and execs through renewals in a way that feels seamless, value-aligned, and professional
- You’ll protect revenue, spot opportunities for growth, and strengthen relationships at a critical commercial moment where we plan our future initiatives
- Own the Renewal Motion:
- Lead standard renewals for our upmarket segment, balancing hunting for expansion and logo retention. You’ll act as lead strategist for the commercial period, working with our customers to continue long-term relationships
- Execute timely renewals by owning the process - generating renewal proposals, managing the paper process, and overseeing commercial negotiations with core stakeholders in our customer’s business
- Drive Commercial Outcomes:
- Protect logo retention and ARR outcomes in every renewal, working with the Sales & Success team to effectively trade value for value with our enterprise plan customers
- Proactively identify risks (contractual, usage, or stakeholder) and escalate early to account teams for intervention
- Partner Cross-Functionally:
- Collaborate closely with RevOps, Billing, Legal, and Sales to streamline approvals, align messaging, and ensure exception handling is managed efficiently. Improve our pricing and packaging options in partnership with product and BizOps teams
- Partner with Customer Success Managers to ensure renewal terms reflect real customer usage and business value
- Forecast with Precision:
- Maintain accurate renewal forecasts in Gong and HubSpot, ensuring NRR and GRR performance is visible and predictable
- Provide ongoing updates to sales and GTM leadership on renewal risk and variance from forecast
- Build the Playbook:
- Continuously refine renewal processes, tooling, and communications to improve efficiency and customer experience, ensuring Zapier remains a trusted partner at every step of the customer journey
- Capture and share learnings from renewals to inform pricing, packaging, and broader customer success motions
Application process
- Deadline to Apply: February 1, 2026 at 5:00 AM UTC
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operational needs. As people used more software services, Zapier founders saw the need to connect the actions between these software and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since its founding, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator and has also been a pioneer of remote working.
Zapier has so far been able to capitalise heavily on its advantage as one of the first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon, and organisations are only going to need more of them. This puts Zapier in a strong position for growth, but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2012
$1.3m
SEED
Sep 2012
$0.2m
SEED
Total funding: $1.5m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(Co-Founder & CEO)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(Co-Founder & CTO)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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