Strategic Account Manager, Coursera
Online learning platform
Be an early applicant
Online learning platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To provide life-transforming learning experiences to learners around the world.
Role
Who you are
- 5+ years of experience in partner success, account management, or relationship management, ideally in the edtech or B2B sector
- Strong track record in managing and nurturing partner relationships, with a focus on content performance optimization
- Proficiency in analyzing performance metrics and using data to inform strategic recommendations
- Excellent communication, problem-solving, and interpersonal skills, with the ability to engage partners effectively
Desirable
- Familiarity with online education content, industry trends, and academic objectives
- Experience collaborating cross-functionally with product, marketing, and data teams to drive partner success
- Strong organizational skills and the ability to manage multiple partners simultaneously
- Comfort with CRM and data management tools (e.g., Salesforce, Tableau)
What the job involves
- The Strategic Account Manager will be the key liaison between Coursera and its diverse range of industry and university partners, ensuring that partner content performs well and meets both business and academic objectives
- This role involves managing relationships, optimizing content performance, and driving long-term engagement and growth, making it a pivotal part of Coursera’s mission to deliver impactful learning experiences
- Serve as the primary point of contact for assigned partners, maintaining a deep understanding of their goals, needs, and expectations
- Build strong relationships with both industry and university partners, aligning on business content needs and academic objectives to drive mutual success
- Provide data-driven recommendations to partners for content improvements and optimizations, ensuring relevance and effectiveness on the Coursera platform
- Collaborate with Product, Marketing, Data Science, and other internal teams to ensure partner content is well-supported and effectively promoted across the platform
- Provide partners with regular performance reports, detailing key metrics, successes, and areas for improvement
- Identify and pursue opportunities for partnership expansion, such as new content offerings or additional collaboration models that align with partners’ strategic goals
Our take
Coursera was founded by Daphne Koller and Andrew Ng in 2012 with a vision of providing life-transforming learning experiences to learners around the world. It partners with universities and other educational institutions to deliver online courses to 40 million students, covering subjects like technology, business, science, and even autonomous cars.
Coursera sees itself as helping people get ready for the next wave of technological advancement. It is preparing individuals, companies, and governments to meet that challenge head-on and turn this disruption into opportunity. To help achieve this, it also has specific product offerings for the corporate market, as well as for governments and nonprofits.
The model of online courses that anyone can attend is very scalable, making Coursera appealing to investors, especially when the online education market is expected to be worth $20bn+ by 2023. Further, it received B Corp certification in February 2021, propelling its efforts to reduce barriers to high quality education.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Jul 2020
$130m
SERIES F
Apr 2019
$103m
SERIES E
Total funding: $443.1m
Company benefits
- Coursera covers the cost of tuition so you can earn a free master’s degree and develop new skills. That’s on top of free, lifelong access to courses and certificates on the platform
- We offer medical, dental, and vision insurance for you and your dependents. Plus, free access to counseling and mental health services
- Get up to 16 weeks of fully-paid parental leave when you grow your family and bring a new child into your life
- We host Make-a-thon events twice a year to promote community and innovation. During Make-a-thon, you’ll dedicate time to attend workshops, work on passion projects, and pursue ideas outside of your day-to-day work
- Take paid time off when you need it. We have time off policies that promote flexibility so you can tailor your work schedule when life calls
- Our flexibility extends to where you work. You can choose to work from home, work from one of our offices, or try a combination of the two
- Employees earn company stock, so you can own what we build together and share in our success
Company values
- Betterment - We work with persistence to improve ourselves, our teams, and our products
- Boldness - We strive for greatness by facing challenges with courage and determination
- Deep honesty - We are truthful and sincere with learners, partners, and our fellow teammates
- Solidarity - We go the extra mile for each other as we work to transform lives through learning
Company HQ
Mountain View, CA
Articles
Leadership
Andrew Ng
(Chairman)CEO of Landing AI (helping companies adopt AI). Also a Professor of Computer Science at Stanford.
People progressing
Joined as an Enterprise Implementation Manager. Promoted three times to Senior Manager within four years. Less than 2 years later, they were promoted to Director of Professional Services.
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