Senior Account Manager, Inspired Thinking Group
AI-powered marketing technology & creative services
Be an early applicant
AI-powered marketing technology & creative services
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform the way global brands do marketing through its innovative, end-to-end services.
Role
Who you are
- First and foremost, you should be a people person. You should be able to demonstrate exceptional people skills and be a customer-focused fanatic
- Previous experience of working in an agency environment with Advertising experience
- Have a good knowledge of creative processes and a thorough understanding of in-store POS
- You won’t be micromanaged here, the ability to manage your own time and deliver quality with speed is essential
- You hold strong experience with project management and trafficking multiple projects in tandem, which may be at different points in the creative process
- You will be managing more than one project at one time so managing your time effectively is crucial
- Comfortable in interacting with an enthusiastic and committed team – whilst being part of ITG, you will also be part of the client team
- Previous experience in a leadership or line management role, with the ability to motivate, support and develop others
- Confident in acting as a senior day-to-day client contact and building strong, credible relationships with key stakeholders
- Able to work at pace in a fast-moving retail environment, balancing multiple priorities while maintaining accuracy and control
What the job involves
- This is an exciting opportunity to coordinate and facilitate the production and delivery of in-store Point of Sale (POS) for the M&S Food account
- The Senior Account Manager works directly with the M&S Marketing in store team, liaising with key stakeholders and is responsible for the keeping of all campaigns within budget and on time
- The role exists in support of the Senior Account Director and is integral to the effective running of the marketing function within M&S Food, coordinating the delivery of all administrative elements of marketing campaigns and activity
- Working closely with various M&S teams, the role will involve leading the ITG team to hit key critical path deadlines so that artworks, production briefs and costs are approved by key stakeholders when required, in turn allowing for a seamless campaign delivery to stores
- Line managing and developing Account Managers within the team, providing clear direction, support and regular feedback to ensure a high standard of delivery across all campaigns
- Acting as the first point of escalation for the team, proactively resolving issues, removing blockers and ensuring campaigns remain on track
- Leading by example in ways of working, setting the standard for pace, organisation, attention to detail and stakeholder management
- Driving momentum across projects, keeping activity moving at pace and ensuring all teams are aligned to critical path deadlines
- Receiving briefs from the from the client (M&S Marketing) and clearly communicating timelines, creative templates that will be followed and costings
- Linking all briefs back to your direct teams and managing the relationships between M&S Marketing and ITG team to ensure campaigns run smoothly and artwork can be approved in good time
- Support on pre-production meetings with your Account Mangers per campaign where required (prior to briefing artwork) to ensure M&S marketing have given a clear finalized artwork brief
- Maintain & manage a great relationship with ITG Artwork Production Team (this team are based in Birmingham at ITG Head Office) and flag urgent or large campaigns in advance, giving them realistic deadlines in order to manage our studios resource and client’s expectations of when artworks will be fulfilled
- Lead the team to brief final artwork to ITG Production team using pre-approved templates, with enough time for them to complete the job well, especially during busy periods. Avoid bottle neck artwork periods by pre-planning and having open discussions with the wider team on when artwork is expected to be briefed
- You will be the first point of contact & escalation for our main stakeholder on M&S Food and therefore crucial to be in the detail across the full campaign
- You will accurately manage information from the M&S business units, formulating full production and artwork briefs, liaising with the Production Director to produce detailed print specifications and maintaining print allocations for POS material via our tech system, Media Centre
- Ensure that printers have been engaged on each campaign on deadlines, workload and realistic timings on when they will receive Purchase Order and final artwork working closely with our Production Director
- Ensure all M&S cost trackers for POS are kept up to date, and costs are communicated regularly with ITG account team, ITG Senior Account Director and M&S marketing
- Ensure Purchase Orders are raised in good time in advance of the file to print date and all issues are flagged in advance with the M&S planning manager
Application process
- If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch
Salary benchmarks
Our take
Inspired Thinking Group (ITG) has established itself as a leading marketing agency with an enviable client roster including Land Rover, Puma, Jaguar, and Heineken.
Founded in 2009, the company has grown rapidly into a global business spanning the US, UK, and Europe. Alongside its creative and client services, ITG's proprietary Storyteq platform has become a key growth driver, earning recognition as a Leader in Gartner's Magic Quadrant for Content Marketing Platforms and Digital Assets management for its role in enabling scalable, AI-driven content strategies.
Since its acquisition by Bridgepoint in 2022, ITG has entered a renewed phase of international expansion. In 2025, it strengthened its North American presence through the acquisition of US content and technology firm PureRed, significantly expandings its scale and capabilities in the region.
More recently, ITG has enhanced its AI-led offering through a strategic partnership with Sundogs, an AI creative intelligence specialist. Theis collaboration integrates performance insigth and audience intelligence into ITG's agile content engine, reingofricng its focus ond elivering high-impact, data-driven creative at speed and scale.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Work from home
- 25 Days Holidays + Bank Holidays
- Wellbeing at ITG: From employee Wellbeing Days to company-wide initiatives, your wellbeing is our top priority
- Tech: Our cutting-edge technology empowers people to be their creative best
- Discounts: Save money with some of the biggest brands around
- Enhanced Sick Pay: For when you're not quite feeling yourself
- Health Insurance
- Referral Programme
- Welcome Packs
Company HQ
Holborn, London, UK
Leadership
Simon Ward
(Founder & CEO)Previously founded and was CEO of SP Group from 1999 - 2004. Before founding Team ITG, was CEO at digital transformation consultancy St Ives (now Kin + Carta).
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