Partner Program Operations Director, Salesforce
$174.8-253.6k
Salary applicable to Chicago applicants only
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
$174.8-253.6k
Salary applicable to Chicago applicants only
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- The ideal candidate thrives in a fast-paced, innovative environment, excels at creating structure out of ambiguity, and builds strong relationships across diverse teams
- We are looking for a dynamic leader who inspires innovation, translates vision into actionable strategies, and fosters an environment where employees thrive by leveraging their unique strengths and passions
- 12+ years of experience leading Partner Programs, business operations, channel sales, or program management, with a focus on strategy and execution
- Proven ability to lead, mentor, and inspire high-performing teams across geographically dispersed regions
- Deep understanding of Partner Program design, policy definition, and governance, with demonstrated expertise in scaling operations
- Experience driving cross-functional business process and system improvements, with a focus on strategic change management and operational efficiency
- Ability to think holistically and translate long-term vision into tactical, executable plans
- Demonstrated success in delivering scalable B2B program operations while driving continuous process optimization
- Extensive experience with CRM and PRM platforms, with a focus on how they support and enhance Partner operations
- Strong analytical skills with the ability to synthesize complex data into actionable insights that drive measurable improvements
- Exceptional communication, presentation, and facilitation skills, with the ability to influence and align cross-functional stakeholders
- Demonstrated ability to collaborate effectively across diverse teams to solve complex business challenges
- A proactive self-starter who thrives in ambiguity and identifies high-impact opportunities
- Courageous and confident in challenging the status quo while driving timely execution of initiatives
- Degree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
What the job involves
- Salesforce is seeking an inspiring and accomplished Director of Partner Program Management and Support to lead a high-performing team dedicated to optimizing Partner operations
- In today’s rapidly evolving AI-driven landscape, this role is pivotal in leveraging Salesforce technologies to streamline processes and ensure it is seamless for Partners to do business with us
- The Partner ecosystem includes a mix of top-tier strategic partners: Consulting Partners, Independent Software Vendors (ISVs), Digital Agencies, Resellers, and Managed Service Providers (MSPs)
- As a key leader, you will drive operational excellence, lead cross-functional initiatives, and reduce operational debt, creating scalable frameworks for the future
- Your work will range from highly strategic initiatives to operational process improvements, always with a focus on delivering actionable insights to executives and enhancing the Partner experience
- Provide strategic leadership and accountability for all Partner Program operations, including Consulting Partners, ISVs, and MSPs
- Collaborate with the Program Strategy team to design, launch, and support innovative initiatives that elevate the Partner Program
- Continuously evolve and optimize Partner Program lifecycle and support processes to ensure scalability and efficiency
- Oversee annual global program policies and Partner compliance renewals, ensuring alignment with Salesforce’s strategic goals
- Collaborate with GBS Partner Outsourcing to deliver world-class Partner Program support and services
- Lead global initiatives with a focus on empowering regional execution teams to deliver impactful results
- Drive operational business reviews, presenting key insights and actionable recommendations to senior leadership
- Analyze program support case data to uncover actionable insights and transform them into opportunities for enhanced Partner experiences
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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