Senior Dealer Success Manager, Upstart
$99.8-138k
+ Target bonuses + Equity
More information about location
AI lending marketplace
Be an early applicant
AI lending marketplace
1001+ employees
Be an early applicant
$99.8-138k
+ Target bonuses + Equity
More information about location
1001+ employees
Company mission
To enable effortless credit based on true risk.
Role
Who you are
- Have 3-5+ years of experience in Dealer Relationship Manager for an indirect auto finance lender and a proven track record working with dealers
- Know the ins and outs of auto financing, F&I, and the indirect lending ecosystem
- Exceptional communicator who can build instant rapport and lasting trust
- Love solving problems and thinking a few steps ahead
- Tech-savvy and can pick up new tools fast (Salesforce, iPads, data dashboards, etc.)
- Organized, self-motivated, and comfortable working independently
- Can analyze data and clearly communicate trends, insights, and actions
- Naturally curious and constantly learning from customers and market shifts
- Thrive in fast-paced, startup-style environments and know how to roll with change
Desirable
- Experience in a startup or SaaS company
- Experience in a dealer-facing role at an auto fintech
- Bachelor’s degree in Sales, Communications, or a related field
What the job involves
- Upstart’s Auto Retail Dealer Success team is the voice of the dealer—bringing their feedback straight to our product teams and shaping what we build next
- We're not just managing relationships—we’re building trusted partnerships that help dealerships grow while delivering game-changing financing experiences for car buyers
- As the Senior Dealer Success Manager, you’ll be the go-to expert for dealers in your market
- You’ll drive growth, onboard new partners, and serve as the ultimate product ambassador
- You’ll be responsible for driving retail growth by delivering retail contracts that meet borrower’s needs and fuel dealer success
- You’ll be part consultant, part strategist, and part relationship-builder—all rolled into one
- Build and grow your market by meeting with dealership partners (both in-person and virtually)
- Promote the Upstart Auto Finance program and make it easy for dealers to fall in love with it
- Lead smooth, hands-on onboarding and deliver engaging training sessions
- Be your dealers’ trusted advisor—solving problems, answering questions, and unlocking value
- Partner with cross-functional teams to get dealers what they need, fast
- Keep up-to-date, clean records of your dealer interactions in our customer success platform
- Stay sharp on our product, competitive landscape, and market trends
- Bring the voice of the dealer to our product and engineering teams—be the feedback loop!
- Continuously seek out process improvements that drive better experiences for dealers and car buyers
- The team operates on the East Coast time zone
Our take
Business startups across the world usually seek out funding, but this is often difficult for companies led by millenials. Millennial entrepreneurs with an excellent track record in business are increasingly requiring access to these loans, but their lack of credit history results in proposals frequently being declined.
Upstart provides loans that are aimed towards the target audience of millennials with entrepreneurial intentions, offering low interest rates that average at 12%. The company claims these rates are 10% lower than traditional lenders, and the service aims towards ensuring that the client is subject to no further fees (such as prepayment penalties).
Upstart claims that its unique selling point lies in the fact that its loans are funded the day after approval. Whilst the service focuses on personal loans for business, the company has also expanded to offer loans for car refinancing. Over 2022 and 23, Upstart's stocks fell dramatically and an investigation was undertaken by a law firm representing the company's long-term investors over alleged security law violations by its board of directors. However, the end of 2023 saw a 20% stock value rise for Upstart after its partnership with Mutual Security Credit Union led to a rise in customers, indicating that it is on the up after a difficult two years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2019
$50m
SERIES D
Mar 2017
$32.5m
SERIES D
Total funding: $135.7m
Company benefits
- Comprehensive health plans
- 401k Plan
- Life insurance
- Disability insuranc
- Generous vacation policy
- Flexible time off
- Parental leave
- Technology equipment budget
- Personal development budget
- Various clubs and extracurricular activities
- Catered lunches
- Fully-stocked micro-kitchen
Company HQ
South San Mateo, San Mateo, CA
Leadership
David Girouard
(CEO)They started their career at Accenture and Booz Allen & Hamilton before working in Product Management at Apple and Virage. They left their role of 8 years as President of Enterprise at Google to found Upstart in March 2012.
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