IT Systems Engineer, Covera Health

• This is an ideal opportunity for someone who enjoys balancing responsive end-user support with systems administration, automation, and operational improvement
• We’re looking for someone who is highly organized, technically curious, and comfortable operating independently in a fast-moving environment
• 3–5+ years of experience in IT support, systems administration, or a similar hands-on technical support role with the ability to operate independently
• Strong Mac and Windows troubleshooting experience, including laptops, operating systems, software support, access management, and user-facing technical issues
• Experience managing user lifecycle workflows, including onboarding, offboarding, provisioning, deprovisioning, and account management
• Hands-on administration experience supporting platforms such as Google Workspace, Slack, Atlassian tools, Zoom, Adobe, 1Password, and related SaaS applications
• Experience managing identity and access systems, including SSO, MFA, Google Identity, Azure/Entra federation, and least-privilege access controls
• Experience supporting endpoint management, MDM platforms, device compliance, patching, inventory management, and endpoint security tooling
• Working knowledge of networking fundamentals, including VPNs, DNS, remote access, connectivity troubleshooting, and on-premise networking support
• Familiarity supporting security and compliance practices in HIPAA- and SOC 2-aligned environments
• Experience automating repetitive IT workflows using Bash, PowerShell, Python, Zapier, or similar scripting and automation tools
• Strong communication skills with the ability to support both technical and non-technical users professionally and effectively
• Willingness and ability to support the Secaucus, NJ datacenter as needed, including occasional onsite visits for hardware, networking, or infrastructure support

Desirable

• Covera Health is looking for an IT Systems Engineer to help scale and support the technology that powers our growing organization
• In this hands-on role, you’ll own day-to-day IT operations across endpoints, SaaS platforms, identity systems, networking, and user support while helping improve the reliability, security, and maturity of our internal IT environment
• You’ll work across a modern technology stack including Google Workspace, Slack, Atlassian tools, MDM platforms, VPN infrastructure, and endpoint security tooling, while also contributing to infrastructure, compliance, and process improvement initiatives
• The right person will not only solve problems as they arise, but also proactively improve workflows, documentation, security posture, and the overall employee technology experience across the company
• Own day-to-day IT support requests, including password issues, laptop troubleshooting, software access, license management, and general end-user support
• Improve endpoint management by supporting Mobile Device Management (MDM), ensuring managed devices remain current, secure, compliant, and properly inventoried
• Support the Medmo migration across email, Slack, shared tools, services, and user access workflows
• Manage IT-supported tools such as Jira, Zoom, Adobe, 1Password, Google Workspace, Slack, and other core business applications
• Own user provisioning and deprovisioning across Google Workspace, Slack, Jira, and other systems to improve onboarding, offboarding, and access control
• Support Virtual Private Network (VPN) operations, including user access, troubleshooting, and ongoing improvements
• Support on-premise networking and infrastructure improvements, including security, automation, documentation, and operational reliability
• Provide datacenter support, including occasional onsite visits to perform hardware troubleshooting, coordination, and hands-on support
• Automate repetitive IT workflows where possible to reduce manual work and improve consistency
• Strengthen IT process maturity by improving documentation, escalation paths, asset tracking, and support responsiveness
• Own Level 1 through Level 3 IT support across Mac and Windows environments, including laptop issues, password resets, access issues, software troubleshooting, and general user support
• Manage user onboarding, offboarding, provisioning, and deprovisioning across Google Workspace, Slack, Jira, Confluence, Jira Service Management, and other business applications
• Administer and support core SaaS tools, including Google Workspace, Slack, Atlassian tools, Zoom, Adobe, 1Password, and other IT-supported platforms
• Support endpoint management and security through Mobile Device Management (MDM), device compliance, patching, inventory accuracy, and endpoint protection tools such as Bitdefender
• Manage and troubleshoot Virtual Private Network (VPN) access, basic networking issues, Domain Name System (DNS), connectivity issues, and on-premise network components
• Support identity and access management, including single sign-on, multi-factor authentication, Azure/Entra federation, least privilege access, and access review processes
• Support security and compliance activities, including System and Organization Controls 2 (SOC 2), Health Insurance Portability and Accountability Act (HIPAA)-aligned practices, evidence collection, and control execution
• Provide hands-on infrastructure support for the datacenter, including occasional onsite visits, hardware support, server troubleshooting, networking support, and vendor coordination
• Automate repetitive IT workflows using Bash, PowerShell, Zapier, or similar tools to improve consistency and reduce manual work
• Improve IT documentation, support processes, asset tracking, escalation paths, and operational reliability
• Own and maintain the organization’s IT Asset Management (ITAM) lifecycle, including hardware/software inventory, asset provisioning, tracking, auditing, and decommissioning to ensure compliance and operational efficiency