Customer Operations Executive, Lendable
Part Time, UK Loans
Salary for 16 hours per week £10K – £11.2K
Fintech Unicorn - Lending Platform
Open for applications
Fintech Unicorn - Lending Platform
201-500 employees
Open for applications
Salary for 16 hours per week £10K – £11.2K
201-500 employees
Company mission
To make consumer finance amazing: faster, cheaper and friendlier.
Role
Who you are
- Strong communication skills
- Excellent problem-solving abilities and a customer-first mindset
- Ability to work efficiently in a fast-paced environment
- Highly efficient in working across multiple different cases and systems
- Strong computer literacy
- Previous experience in customer support or a related field is a plus
What the job involves
- We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes
- Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
- Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
- Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting
- The Customer Service team plays a crucial role in assisting customers with their Loan, Card, and Motor inquiries from application to completion. As the first point of contact, you’ll be pivotal in resolving queries and ensuring customer satisfaction throughout their journey
- In this position, you'll report directly to the Team Lead and will be responsible for reviewing customer applications. We're seeking a dedicated individual who can leverage their skills to consistently meet quality standards whilst adhering to processes that lead to positive customer outcomes
- This role offers a weekend work schedule within a structured framework, making it ideal for someone who thrives in a working from home environment and enjoys being part of a team. If you're passionate about delivering exceptional customer service, we want to hear from you!
- 8 hours across each day between 8 am - 8 pm (For eg 8am-5pm, 9am-6pm, 10am-7pm)
- Training will be 2 weeks long and held in our London or Chatham office depending on your location. The training times will be 9.30 am - 5.30 pm. Please note that you will be paid for your time in training
- Engagement: Assist applicants in navigating the loan application process, ensuring they can access funds in their bank accounts as efficiently as possible
- Verification: Validate the information provided by loan applicants to uphold responsible lending practices following our policies and procedures
- Customer-Centric Approach: Every interaction you have will reflect our commitment to putting customers first, ensuring their queries are resolved promptly
- Process Improvement: Propose enhancements to our processes and product features that can drive growth and efficiency, sharing valuable customer feedback with our product team
- Quality Assurance: Deliver tailored and meaningful responses to customers, using Lendable's quality assurance scorecard to maintain high standards
- Complaint Resolution: Identify and document instances of customer dissatisfaction with Lendable’s processes, responding appropriately to resolve complaints or following escalation procedures when necessary
- Performance Targets: Achieve individual and team performance targets to contribute to key business and departmental objectives
Application process
- Application and completion of application questions
- An intro call with a member of the Talent Team
- Role-specific interview and assessment
Salary benchmarks
Our take
Lendable competes with banks, other lenders, and consumer finance companies to make finance and credit easier to access for all consumers. Streamlining the loan application process, the company cuts personalised rates and fund transfers from days to minutes.
Lendable believes it can win in this crowded field due to its market-best customer service and strong financials. Part of its success is due to its funding coming from institutional investors. Lendable originates and services its loans on behalf of institutional investors, but doesn't hold them on its own balance sheet.
Growing insolvencies will worry all lending platforms, but Lendable looks well-placed to weather any credit storm given its substantial debt financing. With fresh funding, this profitable fintech unicorn is poised to make credit access easier for micro, small, and medium enterprises. And with the launch of two new products in the US, Lendable is certainly in a good position for more growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"At Lendable I'm in a position to make decisions and engineer solutions on a product that's worth billions and growing all of the time. This brings..."
Funding (last 2 of 3 rounds)
Mar 2022
$285.9m
GROWTH EQUITY VC
Sep 2017
$6.5m
SERIES A
Total funding: $295.8m
Company HQ
London, UK
Leadership
Martin Kissinger
(Co-Founder & CEO)Studied Economics as an undergraduate at LSE before doing an MPhil at Oxford University. Worked as an Entrepreneur in Residence at Rocket in Berlin.
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