Senior Director of Operations, Riot Games

• 12+ years of experience in production, operations, or program within games, tech, or related creative industries
• 8+ years experience in leading AAA game teams or similar software development projects, balancing strategic, analytical and solutioning skills
• 5+ years of people management and leadership experience driving outcomes across all levels of an organization
• Experience leading international development teams and managing external partners or vendors
• Experience with software development methodologies and processes and an understanding of when to use or adapt each one

Desirable

• We’re looking for an experienced Sr Director of Operations to join one of Riot’s ambitious new game teams
• This role is for a seasoned leader with deep expertise in game development, especially PvE and live service titles, and a proven track record of scaling complex teams and systems
• You're not just great at execution—you’re a strategic thinker, a builder of high-performing organizations, and a leader who brings clarity, accountability, and adaptability through all stages of development
• As the Sr Director of Operations, you’ll be the operational architect of a cross-functional business unit, translating product vision into structured execution
• You’ll define and drive the operational strategy across development and publishing, ensuring seamless collaboration, clear commitments, and efficient scaling from early R&D through launch and live service
• You’ll report directly to the Executive Producer and be a key member of the Product Leadership team, helping guide the game, the team, and the long-term business
• Define and evolve the operational strategy for an Unannounced Title, aligning teams to Riot’s long-term business goals and product strategy
• Translate strategic direction into actionable operational plans that guide team structures, rituals, and roadmaps
• Design and evolve scalable operational systems—including coordination frameworks, rituals, and tracking mechanisms—that ensure alignment between daily work and long-term goals
• Guide tradeoff decisions between quality, timeline, and cost, collaborating with product and discipline leadership to deliver player and business impact
• Establish cross-team mechanisms for clarity of deliverables, execution health, and delivery accountability across functions
• Anticipate and mitigate strategic risks in complex, multi-team environments while fostering a culture of accountability
• Capture and share operational lessons across teams to continuously improve practices and scale collective insight
• Continuously assess team structure and talent capabilities to support evolving product needs, ensuring agility and adaptability across development phases
• Partner with Finance to forecast budgets, manage OPEX, and support scenario planning
• Align hiring strategies, workforce planning, and headcount modeling with roadmap priorities and resource sustainability
• Scale leadership capabilities across operations and production teams through coaching, performance management, and succession planning
• Foster a culture of trust, feedback, and continuous learning, in partnership with Talent and Craft leaders
• Monitor and refine organizational structures and rituals to align with product maturity and team needs
• Lead engagement health efforts and empower high performance through clarity and coaching
• Lead project planning and execution rituals across teams, including milestone reviews, progress tracking, and follow-through
• Synthesize cross-functional input into actionable communication and ensure delivery health through retrospectives and continuous improvement
• Design and scale operational practices that align teams, challenge legacy systems, and support strategic delivery
• Uphold compliance with internal standards and act as a resolution anchor for escalations, balancing clarity and empathy
• Represent BU operational needs across Riot and build strong relationships with central teams, external vendors, and co-development partners