Supervisor of Revenue Operations, ZipRecruiter

• Bachelor’s degree in a business-related discipline, or 3–5 years of relevant experience in Revenue Operations, Sales Operations, or a similar function required
• 3+ years of demonstrated experience in team leadership and people management
• Skilled in developing and implementing process improvements to enhance business performance
• Advanced knowledge of Google Suite products and/or MS Office Suite (Word, Excel, Powerpoint)
• Intermediate knowledge of Salesforce

Desirable

• The Supervisor, Revenue Operations will lead a team of Revenue Operations Specialists to ensure operational policy adherence, efficient execution of processes, and effective support for internal teams and stakeholders
• This role involves overseeing the team responsible for managing sales team requests, resolving commission disputes, evaluating rules of engagement, and aggregating decision-making data to present solutions
• The Supervisor will provide guidance, mentorship, and strategic direction to the team to improve efficiencies and drive revenue generation of ZipRecruiter’s SMB business
• The Supervisor, Revenue Operations will lead a team that is responsible for:
• Sales audits - inspecting individual sales to ensure that rules of engagement were followed and that automation worked correctly
• Workforce management - maintaining our Sales and Support attendance point system, completing shift bids, and assigning teams
• Performance monitoring - compiling and producing reports that show employee performance on a monthly basis
• Mentor a large team, monitor their growth, and help them improve their skills
• Proactively streamline and optimize processes, including improving the efficiency of how individual tasks are completed and the framework in which tasks are delivered to employees
• Identify opportunities for trainings and assist with building and rollout of trainings
• Synthesize results of Sales audits into high-level recommendations for efficiency and revenue improvements