Inside Sales & Account Management Associate, Zola
$50k
Online wedding registry, planner & retailer
Open for applications
Online wedding registry, planner & retailer
201-500 employees
Open for applications
$50k
201-500 employees
Company mission
To make engaged couples happy.
Role
Who you are
- The ideal candidate is a self-starter who is passionate about delivering value to clients and driving business growth through strategic outreach
- This job is ideal for someone who is highly motivated, organized, persistent and adaptable
- A scrappy startup mindset and positive attitude are key
- 1-2 years of experience in account management, sales, or a customer-facing role
- Strong sales and negotiation skills
- Resilient mindset to effectively navigate and embrace change in a dynamic work environment
- Must have strong verbal and written communication skills; able to give strong and persuading product presentations by phone/zoom
- Positive attitude and a drive to win
- Ability to represent Zola, be the voice of the company, and interact with vendors in a professional manner
- Ability to understand and articulate technical concepts and product features
- Acute attention to detail
- Must have strong, friendly, upbeat verbal and written communication skills
- Creative problem solver; someone who is a self starter and rolls with the punchesExcellent problem-solving and critical-thinking skills
- Is a self starter and rolls with the punches in an ever changing environment
- Self-motivated, results-oriented, and able to work independently
- A customer-centric mindset with a commitment to delivering exceptional service
- Experience with Hubspot is a valuable asset, but not a mandatory requirement
What the job involves
- Zola is seeking an exceptional Inside Sales and Account Management Associate to help manage and grow small businesses on Zola’s Wedding Vendor Marketplace
- Zola’s Wedding Vendor Marketplace helps engaged couples find and connect with local wedding professionals (venues, photographers, florists, and more) to plan the wedding of their dreams
- Our Account Management team plays a critical role by building strong relationships and driving value within our supply of wedding vendors to meet the demand of Zola’s large, fast-growing base of couples
- Here at Zola, we’re seeking a highly motivated and results-driven person Account Manager to join our Vendor Marketplace team
- The primary responsibility of this role is to drive sales by cultivating strong relationships with our vendors (clients), drive sales, and ensure satisfaction and retention
- We're looking for a self-starter who can ramp quickly, manage a high-volume pipeline of vendors, and contribute to the continuous improvement of the entire Account Management team by sharing with and learning from colleagues
- Own and manage a strategic pipeline of clients and prospects and consistently perform against a monthly quota
- Manage an outbound communication and sales process, reaching, identifying, and connecting with decision-makers through a high volume of cold calls and emails on a daily basis
- Build and maintain strong relationships with Zola’s wedding vendorsour clients, understanding their needs and performance challenges in order to provide custom solutions and recommendations so they can achieve the best results and to retain vendors who may be at risk of cancelling
- Manage an outbound sales process, reaching, identifying, and converting decision-makers through a high volume of cold calls and emails on a daily basis
- Become an expert on Zola’s vendor-facing product offering, services, and benefits in order to sell effectively toand answer questions.Sell Zola’s services into our existing wedding vendor customercustomer base in order to achieve revenue targets
- Support vendors in their use of the Zola platform by educating vendors on benefits and opportunities, anticipating potential challenges and proactively offering suggestions, using data to understand vendors’ performance and Review the vendor’s Zola listing regularly, and communicatework with them vendor to make improvements to their listing and engagement. based on your knowledge of successful listings on the platform
- Work to save / retain vendors who may be at risk of canceling
- Anticipate potential challenges for the vendor and proactively offer suggestions
- Educate vendors on the benefits and features of our offerings and how they can address their specific needs
- Assist vendors in the onboarding process, ensuring a smooth transition and effective product adoption
- Use a data driven mindset to identify where your funnel & process can improve
- Synthesize and quantify feedback and blockers heard through customer calls and communicate to the larger team
- Communicate regularly with vendors to ensure their engagement and satisfaction with Zola
Our take
Zola is one of the most well-known and popular online wedding registries. It makes it easier for couples to build a gift registry by partnering with hundreds of brands, while also offering a range of other wedding related services such as guest list and invite planning, wedding website creation, and even wedding dress sales.
Since launching in 2013, the company has become one of the biggest disruptors in the growing wedding registry niche, just ahead of the likes of Honeyfund and Crate & Barrel. With the US wedding industry worth roughly $70.3B, there’s plenty of profit to be made in this space, despite competition from giants like Amazon and Target.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2018
$100m
SERIES D
Jan 2018
$25m
SERIES C
Total funding: $169.3m
Company HQ
World Trade Center, New York, NY
Leadership
Shan-Lyn Ma
(Co-Founder & CEO)Former Senior Product Marketing Manager at Yahoo, and Chief Product Officer at ecommerce jewelry company Chloe + Isabel. Before co-founding Zola, founded and was General Manager of artisanal food marketplace Gilt Taste.
Nobu Nakaguchi
(Co-Founder & Chief Design Officer)Before co-founding Zola, worked for Gilt Groupe in a number of senior roles including Product Management and User Experience. Founded and was Design Director at nn27, a digital product design consultancy.
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