CS Program Manager, Workato
$85-97.8k
+ Variable + Equity
Office located in Palo Alto, CA
Integration & workflow automation platform
Posted today
Integration & workflow automation platform
501-1000 employees
Posted today
$85-97.8k
+ Variable + Equity
Office located in Palo Alto, CA
501-1000 employees
Company mission
To help businesses streamline their operations by providing a platform to automate their work and integrate their stacks, all in one place.
Role
Who you are
- Bachelor’s degree in Business Administration, Project Management, or a related field
- Proven experience in program management, preferably within a technology or SaaS environment
- Strong understanding of customer success principles and practices
- Excellent project management skills, with the ability to manage multiple projects simultaneously
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Proficiency in project management tools and software
- Experience with iPaaS or similar technologies is a plus
- Experience with building out enablement programs is a strong plus
- Highly organized and detail-oriented
- Proactive and self-motivated
- Ability to thrive in a fast-paced, dynamic environment
- Strong problem-solving and decision-making skills
- Customer-centric mindset
What the job involves
- We are looking for an exceptional Program Manager to join our growing team
- As a Program Manager within the Customer Success organization, you will play a pivotal role in driving strategic initiatives related to Architecture and Enablement Strategy
- You will be instrumental in ensuring the successful execution of key projects, fostering cross-functional collaboration, and operationalizing critical programs like the Black Belt program
- This role demands a highly organized and proactive individual with a passion for driving efficiency and excellence in customer success
- Assist the Architecture & Enablement Strategy teams with comprehensive project management, ensuring timely and efficient execution of initiatives
- Define, develop, and maintain detailed project plans, including timelines, milestones, and resource allocation
- Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful outcomes
- Facilitate regular project meetings, track action items, and provide status updates to stakeholders
- Collaborate with leadership to define project plans for key strategic initiatives within the Customer Success organization
- Translate high-level strategic goals into actionable project plans, ensuring alignment with overall business objectives
- Conduct thorough analysis to identify opportunities for process improvement and efficiency gains
- Support coordination and communication with multiple cross-functional teams, including Product, Engineering, Sales, and Marketing
- Act as a liaison between teams, ensuring seamless communication and alignment on project goals
- Facilitate workshops and meetings to drive collaboration and problem-solving
- Support the definition and operationalization of the Black Belt program, a key initiative for advanced customer enablement
- Develop program documentation, including processes, guidelines, and training materials
- Coordinate the logistics and execution of Black Belt training sessions and workshops
- Monitor program effectiveness and identify opportunities for continuous improvement
- Support the Black Belt teams with any program related needs
- Develop and maintain project dashboards and reports to track progress and identify key performance indicators (KPIs)
- Analyze project data to identify trends and insights, and provide recommendations for improvement
Our take
Many businesses struggle with lack of team integration. There are a plethora of handy apps available, and various teams within businesses often use different processes, tools, and software. This has led to many businesses attempting to patch together technologies and create ad-hoc solutions that fail when they need to be scaled. Workato allows businesses to integrate data and apps so that teams can collaborate and communicate securely.
Workato has built a single platform that integrates apps, processes, data, and user experiences to improve efficiency, communication, and business flexibility. There are many integration platforms available, such as SnapLogic and Mulesoft Anypoint Platform, however, Workato has aimed its platform at users who have minimal technical experience, rather than the IT team.
Workato has continued to expand its partnerships and workforce, and is well set to see further growth as it innovates its product offerings and capabilities. The company was recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Integration Platform as a Service, making five years it has participated and five years it has been recognized.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2021
$200m
SERIES E
Jan 2021
$110m
SERIES D
Total funding: $415m
Company benefits
- Flexible Working Arrangements: We maintain a hybrid remote work model and provide everyone with best of breed technology tools that enable them to work anywhere, anytime.
- Great Employee Benefits: Such as an Employee Assistance Programme (EAP), Health Insurance, Referral Bonuses, and Workato Stock Options, tailored to the countries that our employees are based in.
- Professional Development Opportunities: We support individual career ambitions, and set aside training programs and budgets they can tap on to upgrade both soft and hard skills.
- Dedicated Wellness: We make it a point to dedicate time to pause, recharge and get to know each other better.
- Recreation Time: From virtual game nights to fitness sessions, there's always time for a little fun on the calendars.
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Vijay Tella
(CEO)Spent 15 years as an Engineer at Teknekron and TIBCO, before joining Oracle as CSO. They also served as CEO at Qik, and VP at Skype.
Gautham Viswanathan
(CPO)Spent 12 years at TIBCO Software, before leaving their Corporate Development role to found Blink Interactive. Also served as the CEO of iProfile.
Harish Shetty
(Head of Engineering)Previously held leadership roles in engineering at TIBCO, Blink, and iProfile.
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