Fraud Analyst, Rho

• 2+ years of experience in fraud risk and/or payments operations in banking and/or financial services
• Experience using systems such as Excel, Google Workspace, Looker and Slack
• Excellent written and verbal communication skills
• Ability to work independently, capable of taking ownership and acting as the primary contact for fraud-related issues when needed
• Familiarity with compliance and payment regulations, including Reg E, NACHA, AML/BSA, KYC/CIP, OFAC, FinCEN, and related frameworks
• Ability to work Monday-Friday, 12 pm-8 pm ET / 10 am-6 pm MT

Desirable

• We're looking for an experienced fraud analyst to support the overall fraud strategy and operations, working alongside and supporting the Fraud lead as a critical member of the fraud team
• As a core member of the team, you will have a unique opportunity to learn and apply your previous experience, design and innovate fraud systems, while conducting data analysis and being actively engaged cross-functionally
• You will help lead efforts to build a best-in-class program that directly supports a seamless and frictionless client experience while reducing fraud risk exposure and protecting against fraud loss
• Analyze fraud alerts and cases to identify and prevent fraudulent activity
• Assist customers by preparing and responding to inquiries related to fraud investigations and supporting the resolution of fraud incidents
• Document investigation processes and outcomes to maintain audit-ready records
• Maintain department productivity goals and quality standards
• Collaborate with the Fraud team to support and refine our operations, working cross-functionally with Client Services, Financial Operations, Compliance, and Transaction Monitoring teams
• Maintain regular communication with team members to ensure maximum efficiency in recovery efforts and support ongoing strategy management
• Deep dive into individual fraud event vectors to perform root cause analyses