IT Helpdesk Intern, Super
Winter 2025
3-5 days a week in office
Cashback card & online savings provider
Job no longer available
Cashback card & online savings provider
501-1000 employees
Job no longer available
3-5 days a week in office
501-1000 employees
Company mission
To create opportunities for everyone to put more money in their pocket.
Role
Who you are
- Currently enrolled in College
- Solution focused with excellent communication skills
- Basic technical aptitude and fundamental comprehension of information technology, including but not limited to: Windows OS, Mac OS, Google Workspace & Office 365
- Knowledge of how to diagnose and resolve basic technical issues
- Fluency in English
- Customer-oriented and cool-tempered
- Propensity to work under pressure with a large workload
- Has IT, Computer Science or relevant field experience
What the job involves
- As an IT Helpdesk Intern you will work closely with staff to enable success from a technology standpoint while maintaining a secure and controlled environment
- This role will be based out of our Toronto office (in person, 3-5 days a week) to support user and hardware needs
- Challenges You'll Solve
- Provide L1 support for hardware and software needs through a ticketing system
- Resolve issues for clients via slack or in person
- Track customer issues and resolutions
- Walk the employees through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems in service management software
- Pass on any feedback or suggestions by employees to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Assist in management of identity and access management in accordance with established policies and procedures
- Determine the best solution based on the issue and details provided by employees
- Compensation: we pay our Interns top-of-market
- Our Interns are required to work during our core working hours [from 9/10 am - 5/6 pm EST, Monday to Friday, with some flexibility on start/end times]
Our take
eCommerce scaleup Super (formerly known as Snapcommerce) is looking to revolutionize the eCommerce experience. Instead of shopping around disparate sources for the best consumer product deals, Super wants users to be able to send a message to their account and have the best personalized deals returned, ready to purchase.
The company has tried-and-tested this approach with its flagship and original platform Snaptravel, which delivers travel deals via a text-like interface across Messenger, WhatsApp, and SMS. It proved a hit, crossing the $1B sales mark with nearly half of sales coming from repeat customers. This is substantial, as any significant overhaul of how people shop requires both efficacy and popularity to catch on - Snaptravel has both, which bodes well for the broader Super brand.
The recent boom in eCommerce has spilt over into a marked increase in mobile commerce, too. With Gen Z more likely to shop using mobile, and this demographic maturing into a substantial consumer demographic, Super, with some serious funding to its name, is poised to lead a bold and lucrative new wave in online shopping.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2023
$60m
SERIES C
Mar 2021
$85m
LATE VC
Total funding: $167.4m
Company benefits
- Competitive base salary
- Yearly learning & development allowance
- Bi-annual performance & compensation reviews
- Generous equity options
- RRSP & 401k employee contribution plan
- Health, dental, & vision insurance on day one
- Parental leave programs
- Wellness reimbursement
- Supplemental Life Insurance
- Unlimited PTO (yes, really!)
- Recharge days throughout the year
- Permanent remote flexibility
- Work-from-home allowance
- Office in Toronto
Company HQ
SoMa, San Francisco, CA
Leadership
Hussein Fazal
(Co-Founder & CEO)A Computer Science graduate with a background in software development, who went on to co-found and serve as CEO at AdParlor.
Henry Shi
(Co-Founder)Previously co-founded social discovery network uMentioned, and went on to work as a Google software engineer. Also invests in various internet and consumer startups.
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