Senior Director of Customer Analytics, eBay
$184-312.4k
Office located in San Jose, CA
Leading online marketplace
Open for applications
Leading online marketplace
1001+ employees
Open for applications
$184-312.4k
Office located in San Jose, CA
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- Proven analytics and insights leader that has built impactful analytical capabilities within a large global company
- 15+ years of experience analyzing large, complex, multi-dimensional data sets
- Strong technical and quantitative background with Masters degree, MBA degrees preferred
- Ability to collaborate with key stakeholders in highly-matrixed environment
- Highly analytical, strategic, and detail-oriented, with a commitment to excellence and a passion for understanding the business implications of analysis
- Ability to influence and drive execution across organizational lines, superior communication skills, verbal written and presentation skills
- Experience with data and analytical tools including R and Python
- Excellent management, recruiting, coaching, team-building, and organizational skills
What the job involves
- Sentence Splitter
- The Senior Director of Customer Analytics will be responsible for setting the vision and strategy to create a 360 view of our customers to enable a personalized experience for both buyers and sellers and drive growth to our business
- This role will empower a team of top analysts and data scientists with tools and training to uncover and drive proactive insights to identify growth opportunities for our customers and sellers, essentially influencing the strategic direction of our business
- To be successful in this role, the leader will build cross stakeholder partnerships and buy-in and collaborate to integrate into their workplans to accelerate their objectives
- In addition, this leader will partner closely with the data engineering and tech teams to deploy and make available these insights and customer solutions at an enterprise level across multiple departments to empower our associates and integrated into our systems to drive a personalized and frictionless customer experience
- This leader will bring strong technical, analytical, and strategic strengths with a deep background in statistics, mathematics, and/or engineering
- We are looking for an extremely customer-focused executive who can contribute and create breakthrough, best-in-class analytical solutions to help solve complex problems and drive key business decisions
- Analytics at eBay is a multidisciplinary craft and it is foundational; it is a strategic arm that heavily influences critical decisions made by eBay leaders
- Responsibilities:
- Build the vision, strategy and roadmap to deliver a customer 360 platform including segmentations, models and key customer metrics
- Partner with stakeholders to continuously gain buy-in including marketing, product, IT, customer support, international markets
- Continuously develop and implement use-cases, show value working closely with IT teams to enable democratization enterprise wide
- Partner very closely with customer research to provide a full and rounded view of our customers, what they do and why
- Provide to leadership a regular “customer pulse” identifying key customer insights and trends ultimately leading to opportunities for growth
- Provide a new lens and integrate C360 to understand drivers of overall sales performance and across all regions and categories
- Ultimately create a new customer driven language in our business integrated into existing key weekly, monthly and other reports ebay use on a regular basis
- Provide support and training to help the business understand and drive usage and adoption of customer 360, scale to the entire business
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Articles
Leadership
Jamie Iannone
(CEO, not founder)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
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