Technical Success Manager, JFrog

$140-150k

+ RSUs and ESPP

Docker

Kubernetes

Groovy

Java

Gradle

Ruby

Salesforce

Jenkins

Ansible

Puppet

Chef

Maven

JIRA

Mid and Senior level

San Francisco Bay Area

Remote from US

More information about location

Software supply chain platform

Be an early applicant

Software supply chain platform

1001+ employees

B2BSecurityEnterpriseDevOpsCloud Computing

Be an early applicant

$140-150k

+ RSUs and ESPP

Docker

Kubernetes

Groovy

Java

Gradle

Ruby

Salesforce

Jenkins

Ansible

Puppet

Chef

Maven

JIRA

Mid and Senior level

San Francisco Bay Area

Remote from US

More information about location

1001+ employees

B2BSecurityEnterpriseDevOpsCloud Computing

Company mission

To transform the way enterprises manage and release software updates, with liquid software that flows continuously and automatically from build all the way through to production.

Job

Company

Role

Who you are

Customer-facing experience - including crisis management, priority management inbound, and outbound
BS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company
Experience with supporting products with impact on business/productivity
Experience with supporting international enterprise customers
Excellent analytical and problem-solving skills
Customer orientation and excellent interpersonal skills
Excellent English verbal and written communication skills
To work weekends and holidays (on occasion)
2+ years of experience with Java or another programming language (RubyPython/ Groovy/ GO – a plus)
Deep understanding of working with dockerized applications (K8s - a plus)
Experience with Continuous Deployment and Delivery tools: Chef, Puppet, Ansible -> a plus
Experience with Software Architecture design and product development -> a plus
Experience with Continuous Integration tools: CI Server, VCS, Artifactory, Jenkins, Ant, Hudson, Maven, Chef, Docker, Gradle, NPM -> a big plus
An uncompromising desire to learn

What the job involves

We are seeking a talented and experienced Technical Success Manager for the Americas Customer Success team
In this role, you will oversee the activities which include helping our Enterprise customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing
Own the end-to-end customer journey, driving adoption, value realization, and customer happiness across the JFrog platform
Partner cross-functionally (Sales, Product, Solutions Engineering, Support, Training) and with customer stakeholders to build and execute Success Plans aligned to business goals and success metrics
Act as a trusted technical advisor, maintaining deep product and roadmap expertise to guide architecture decisions, best practices, and increased platform adoption
Engage senior decision-makers, understand industry trends and evolving strategies, develop customer champions, and serve as the voice of the customer internally
Lead Business Reviews to demonstrate ROI, monitor customer health and usage trends, and support renewals, expansions, and risk mitigation
Leverage CRM and case management systems (e.g., SFDC, JIRA) with strong analytical and organizational skills to track outcomes, ROI, and customer success metrics

Our take

Although people expect their software to be updated continually, unobtrusively and securely, in practice, this isn't often the case. JFrog was founded in 2008 with a mission to change the way companies release software updates, providing an automation-first platform for collaborative DevOps.

While there are other collaborative DevOps platforms in the market, such as Docker Hub, Azure DevOps and Kubernetes, JFrog stands out with its use of REST APIs to automate the development pipeline, and its combination of DevOps and DevSecOps (development security) in a single platform. This has helped JFrog grow a client base of thousands of companies, which includes firms such as Dell, Netflix, Facebook and the majority of the Fortune 100.

JFrog has enjoyed rapid growth throughout the wider slowdown in the tech sector. It has been focusing on its security product since its acquisition of IoT security specialists Vdoo in 2021, and this has culminated in strong sales for its recently-released security product. It will continue to focus on developing its product and is on track to achieve its aim of becoming the de-facto standard for update management.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

17% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (last 2 of 5 rounds)

Oct 2018

$165m

SERIES D

Jan 2016

$50m

SERIES C

Total funding: $226.5m

Company benefits

Employee Stock Purchase Plan
Medical, dental & vision
Retirement, wellness and much more!

Company HQ

Sunnyvale, CA

Leadership

Shlomi Ben Haim

(Co-Founder & CEO)

Is a member of the Forbes Technology Council. Was previously CEO of AlphaCSP Java Experts and a Major in the Israeli Air Force.

Yoav Landman

(Co-Founder & CTO)

Was previously Senior Consultant with AlphaCSP and a Senior Developer at Attunity, Verve Inc and Sausage Software.

Fred Simon

(Co-Founder, Board Member & Executive)

Was Founder of AlphaCSP. Before that was Developer with Bouygues and SGT.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 16 more jobs at JFrog