Global Payroll Manager, EverCommerce

• Bachelor’s degree in Accounting, Finance, Human Resources, Business Administration, or related field (or equivalent experience)
• 10+ years of progressive payroll experience, including multi-country payroll operations
• Demonstrated expertise in U.S. and Canadian payroll compliance (taxation, statutory reporting, payroll regulations)
• Experience partnering closely with HR, Finance, and Accounting to manage payroll impacts, reporting, and reconciliations
• Strong working knowledge of payroll systems and integrations, including Workday and experience with payroll processors (including One Source Virtual); familiarity with equity platforms such as E*TRADE
• Proven people leader with experience managing teams across locations/time zones
• Strong control mindset and experience with audits, reconciliations, and documentation
• Deep compliance knowledge (U.S./Canada) and ability to translate regulation into practical processes
• Operational excellence, attention to detail, and strong ownership mentality
• Stakeholder management and clear communication across technical and non-technical audiences
• Analytical problem-solving skills with a continuous improvement approach
• Leadership presence with a collaborative, service-oriented style

Desirable

• We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team
• We are looking for a Global Payroll Manager to lead the end-to-end payroll function across multiple countries, ensuring accurate, timely, and compliant payroll processing for employees in the U.S., Canada, and other international locations
• This role partners closely with Human Resources, Finance, Accounting, and Procure-to-Pay stakeholders to drive operational excellence, strong controls, and continuous improvement across payroll processes and systems
• The position reports to the Global Lead, Procure to Pay and manages an international payroll team
• Own and oversee the full global payroll lifecycle, including payroll calendars, processing, validations, approvals, funding coordination, and post-payroll reconciliation
• Ensure payroll is processed accurately and on time across all supported countries, partnering with in-country providers and internal teams as needed
• Establish and maintain standard operating procedures (SOPs), documentation, and service level expectations across regions and providers
• Maintain expert-level knowledge of U.S. and Canadian payroll compliance requirements, including tax withholding, year-end reporting, and statutory filings
• Ensure adherence to federal, state/provincial, and local payroll regulations; monitor legislative changes and implement updates to processes and systems
• Lead internal control practices related to payroll, including audits, segregation of duties, access controls, and SOX-relevant documentation (as applicable)
• Serve as the primary payroll partner to HR (employee lifecycle events, time/attendance, benefits impacts), Finance/Accounting (GL, accruals, reconciliations), and Procure-to-Pay (vendor/payment processes)
• Coordinate payroll-related accounting activities including payroll journal entries, balance sheet reconciliations, and variance analysis
• Partner with Total Rewards/Benefits and Equity teams on payroll impacts of bonuses, commissions, benefits deductions, and equity transactions
• Support and optimize payroll-related systems and integrations, including Workday, E*TRADE (equity transactions), and payroll processors (including One Source Virtual)
• Drive continuous improvement initiatives to streamline workflows, reduce manual effort, improve data quality, and enhance employee experience
• Own payroll vendor management: performance reviews, issue resolution, contract/SOW coordination (as applicable), and escalation management
• Lead, develop, and coach an international payroll team (Genpact), promoting high performance, accountability, and a customer-focused mindset
• Set team goals and metrics (accuracy, timeliness, compliance, cycle time) and implement a scalable operating model to support growth and geographic expansion
• Ensure appropriate coverage, training, and succession planning for payroll operations