Lead User Researcher, Monzo
£90-110k
+ Share options.
More information about location
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
£90-110k
+ Share options.
More information about location
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You're passionate about making money work for everyone
- You independently navigate complex multi-squad projects, flagging risks and opportunities as direction changes and taking ownership of driving good outcomes
- You drive improvements in areas outside of your immediate focus by making new connections and driving these to action
- You identify and resolve challenges early, leaning into difficult conversations when necessary
- You work with cross-functional partners at all levels and give timely, respectful feedback when needed
- You're resilient, and take a measured approach to outlining the trade-offs of different options before deciding which route to pursue, keeping pace while you do so
- You're recognised as the expert in your field of research, upskilling the team around you by routinely mentoring, coaching or teaching others within research or other functions
- You identify opportunities to increase everyone's impact and help everyone belong by improving research-wide ways of working, following through to deliver positive changes in how we work holistically
What the job involves
- Our research team at Monzo is currently made up of around 20 User Researchers, who spend most of their time embedded in multi-discipline teams focusing on different areas, like Wealth products, Borrowing products or Operations
- We also have a small research leadership team, and a research operations lead who makes sure we're set up to do our jobs and have the space to innovate safely
- The team User Research team is led by Katherine Vaughan who is Director of User Research
- Our discipline lives in the Design team at Monzo, along with Product Design and Brand Design
- Design is lead by our Chief Design Officer, Vuokko Aro
- Having a demonstrable impact on customers in a number of product areas, both directly and through the support you provide to others
- Having a significant impact on improving your collective's annual metrics and commercial outcomes
- Identifying and prioritising your efforts towards the biggest opportunities over different timescales, often saying no to the rest
- Taking a broad perspective across Monzo to draw out the most important research questions in your collective, particularly those that fall beyond any one squad's focus
- Confidently running any type of research project, introducing new or unfamiliar approaches when necessary
- Shaping projects that balance pace, quality and breadth of focus to have the most impact
- Defining strategy within your collective by synthesising actionable insights from research, data and market analysis
- Building narratives that tie together many threads of a complex problem or product area, flexing your communication style to create clarity about our users for a range of different audiences
- Proactively connecting with leadership and others outside your discipline to maximise progress towards shared goals
- Defining and socialising a clear point of view to meaningfully influence product strategy in your collective
Application process
- The application journey has 3 key steps
- An introduction call with our recruiter Natalie (30 mins)
- A technical ‘research methods’ task interview with 2 of our Research leadership team (60 minutes)
- 2 x 45 minute interviews as part of the ‘final loop’
- This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
Salary benchmarks
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million customer active users. The company faces competition as more traditional banks, such as Goldman Sachs and JP Morgan, have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$452.6m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
Jonas Templestein
(CTO)Founder of HipDial. Former Software Engineer at Starling Bank.
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