Account Manager, Shift4
Commerce-enabling technology
Job no longer available
Commerce-enabling technology
1001+ employees
Job no longer available
1001+ employees
Company mission
To power commerce through our bold and determined spirit, and deliver the most trusted, comprehensive commerce experience.
Role
Who you are
- Bachelor's degree qualified in Business Administration, Management or related discipline
- Proven 3 years plus in sales support and/or account management experience, selling online acquiring/payment services to the e-commerce/online payment industry for a financial institution or online Payment Service Provider
- Deep understanding of the credit cards acquiring & online payments industry
- Previous experience of working in an international company strongly preferred
- Commercially astute, with developed analytical skills and be capable of setting and achieving ambitious sales targets
- Sharp and independent, possess excellent commercial, negotiation and presentation skills
- Ability to network at all levels, with strong verbal and written communication skills
- Excellent professional written and spoken English
- Ability to travel to join roadshows and/or visit customers as necessary
- Quality driven methodology of working
What the job involves
- As part of our continued growth, Shfit4 is looking for an Account Manager to be based in UK
- The primary responsibility of Account Manager is maintaining long-term, post-sales relationships with existing clients across a wide selection of companies and industries, pro-actively working with clients to ensure they continue to receive value services from Shift4
- The Account Manager will be expected to collaborate with clients on any aspects of the services they receive from Shfit4 and focus on relationship management to ensure that the clients serve as positive references and continue their growth with us
- Playing the role of the client’s advocate, the AM will ensure that the clients are receiving appropriate support from all areas of the business
- Takes full responsibility for managing a growing client portfolio
- Provides account leadership for the client's major Sales initiatives
- Acts as the liaison between the client and other departments within Shift4 such as Business Development, Product Development and Technical & Operational Services
- Pro-active and regular contact with clients to ensure their experience with Finaro matches their expectations and that they are satisfied with the products and services (quarterly reviews - QBR, regular calls, account plans maintenance)
- Identifies and closes opportunities for upgrades and growth
- Performs above what is expected to provide exceptional support and service to client
- Conducts regular Fraud and Chargeback reviews using available dashboards and consults with Shift4 Fraud team
- Manages Negative Collections with clients
- Is responsible for a distribution of any external communication issued by Finaro to partners / merchants
- Maintains knowledge of the Shift4 service offering
- Helps to document best practices in client relationship management and in deploying Shift4 solutions
- Understands and can articulate the client’s most critical issues and challenges
- Is forward looking-doesn’t just react to client requests, but actively works with the client to help define his/her agenda
Salary benchmarks
Our take
An industry leader in integrated payment processing, Shift4 serves markets across North America, Europe and Asia. Its fintech solutions simplify complex payment ecosystems and power billions of transactions a year across many industries.
With hundreds of thousands of customers, Shift4 has developed hundreds of payment methods and processes a staggering $260 billion annually. Its clients include a large number of professional sports teams globally, as well as colleges and entertainment venues.
Interestingly for a company so far-reaching, the 1994-founded Shift4 only opened its stock with an IPO in 2020. Since then, it has established partnerships with companies such as the Minnesota Vikings American football team and software point-of-sale company Ingenico. This exemplifies the diversity of Shift4’s impressive client base.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Aug 2000
$7.3m
EARLY VC
Total funding: $7.3m
Company benefits
- Opportunities for career growth, skill-building, and advancement
- Wellness programs, including mental health resources
- Happy hours, office celebrations, and well-being initiatives
- Paid time off for relaxation and quality time with loved ones
- Various paid leave programs, including sick leave, parental leave, and more to support life's important moments
- Flexible work schedules empower you to manage your commitments effectively
- Employee-nominated "Top Gun Program" to recognize exceptional individuals
Company HQ
Center Valley, PA
Leadership
D. Taylor Lauber
(CEO)Formerly Principal at The Blackstone Group, Executive Relationship Manager at Merrill Lynch, Director of Technology at Lois Schneider Realtor and Project Manager at United Bank Card.
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