Director of Product Management, Dotdigital
Salary not provided
+ Commission & bonus opportunities
Senior and Expert level
London
New York
Remote from UK
Omnichannel marketing automation platform
Be an early applicant
Omnichannel marketing automation platform
201-500 employees
B2BMarketingSaaSDevOps
Be an early applicant
Salary not provided
+ Commission & bonus opportunities
Senior and Expert level
London
New York
Remote from UK
201-500 employees
B2BMarketingSaaSDevOps
Company mission
To empower marketers to achieve their goals in faster and smarter ways.
Role
Who you are
- 5 or more years leading Product Management teams in a B2B SaaS environment, with demonstrable experience raising the bar on PM quality and discipline
- Proven experience working in a sales-led SaaS business, including close collaboration with sales and commercial teams on deals, enablement and go-to-market execution
- Strong background in the digital marketing or martech space, with a genuine understanding of the problems marketers face and how technology solves them
- Experience designing and operating a pod or squad model, including managing cross-functional dependencies and cross-pod prioritization
- Track record of building or maturing a PM discipline: hiring, leveling frameworks, discovery practices, and ways of working
- Hands-on experience with AI/ML product development, ideally in a commercial SaaS context
- Experience contributing to pricing, packaging and product commercialization decisions alongside commercial and marketing teams
- Strong background in Agile delivery environments, with the ability to operate effectively across multiple concurrent delivery streams
- Experience setting and owning product KPIs at a portfolio level, and embedding data-driven decision-making across a team
- Comfortable managing and influencing senior stakeholders, including C-suite, customers and investors
- CapEx/OpEx literacy and experience managing or contributing to R&D investment planning
- Exceptional communicator across all audiences: developers, customers, commercial teams, leadership and partners
- Strong commercial acumen and a genuine interest in how product decisions connect to business outcomes
- High emotional intelligence: an empathetic listener who builds trust quickly and creates psychological safety in their team
- Comfortable with ambiguity and able to create structure and clarity where it does not yet exist
- Data literate: able to define what good looks like, build the measurement infrastructure to track it, and hold the team accountable to it
- A coach and developer of people, not just a director of output
- Ambitious, with the drive to take a market-leading product further and the humility to know that doing so requires listening as much as leading
- Deep belief in the Dotdigital product and mission
What the job involves
- The Director of Product Management is a senior leadership role responsible for the coherence, quality and outcomes of product management across the Dotdigital platform
- Dotdigital is a mature, established SaaS product with 20 years of history, a large and loyal customer base, and the complexity that comes with both
- The challenge is to build on strong foundations, drive meaningful modernization, and ensure the product management team is operating at a consistently high level
- This role leads a team of Group Product Managers and Product Managers organised around four products: Marketing, Personalization, Loyalty, and Communications API
- It sits within a broader Product leadership team that includes dedicated Directors for Design & UX, Customer Support, Messaging Operations and Technology Partnerships. It reports directly into the SVP of Product
- Product Strategy and Roadmap:
- Own and evolve the product management roadmap across a portfolio of products, ensuring alignment with business priorities, customer needs and market opportunity
- Translate company strategy into clear product bets, ensuring the team understands the why behind prioritization decisions
- Work closely with the SVP of Product and broader leadership team to shape long-term product direction and surface emerging opportunities
- Define and manage the product investment and resourcing plans, presenting to leadership with clear justification and expected outcomes
- Team Leadership and PM Discipline:
- Lead, coach and develop a team of Group Product Managers and Product Managers, setting high standards for the quality of product thinking, prioritization and delivery
- Build and mature the product management discipline across the team: how discovery is done, how decisions are made, how progress is measured
- Create clear career development pathways and ensure the team is growing in capability, not just output
- Foster a culture of customer obsession, curiosity and accountability
- Discovery and Customer Insight:
- Own the approach to continuous discovery across the team, ensuring product decisions are grounded in customer evidence, not assumption
- Build and maintain close relationships with customers, commercial teams, partners and internal experts, creating structured feedback loops that inform the roadmap
- Champion qualitative and quantitative research as core inputs to product decision-making
- Delivery and Engineering Partnership:
- Partner closely with engineering leadership to ensure effective planning, clear trade-off conversations and predictable delivery across product pods
- Manage cross-pod dependencies and risks proactively, escalating where necessary
- Drive a culture of accountability for outcomes, not just output, across the pod structure
- Commercial and Go-to-Market:
- Work closely with the Sales, Customer Success, Account Management and Product Marketing teams to support a sales-led go-to-market motion, including deal support, demo capability and sales enablement materials
- Contribute to pricing and packaging decisions, working with the SVP of Product and commercial teams to ensure the product catalog is coherent and competitively positioned
- Develop and maintain a deep understanding of the martech landscape, Dotdigital's competitive positioning and the evolving needs of our target customers
- Help define and articulate Dotdigital's unique selling points and proposition strengths for use in go-to-market activity
- Metrics and Performance:
- Define and own product KPIs at a portfolio level, ensuring the team is measuring what matters and acting on what they learn
- Implement and embed product analytics capabilities to support data-driven prioritization, experimentation and retention decisions
- Report regularly to the SVP of Product on product performance, team health and roadmap progress
- Stakeholder Engagement:
- Act as a credible and confident product voice with customers, prospects, partners and investors
- Collaborate with Product Marketing on release communications, ensuring customers, partners and internal teams are well-informed and enabled
- Work closely with the CPO/CTO on the continuous development of the company and product vision
Application process
- 15min Screening Call with Team Talent
- 60 - 90m first-round interview with senior product and technology leadership
- 60m second-round deep-dive interactive session with senior leadership, if required
- 60m final team-fit interview with members of the Product Team
Our take
Dotdigital builds an omnichannel marketing solution for B2C, B2B, and NFP marketers. The company serves thousand's of brands around the globe, counting British Airways, Royal Aeronautical Society, Barbour, Accolade Wines, and City & Guilds among its clients.
Marketers using Dotdigital can create hyper-targeted marketing campaigns that increase businesses' marketing ROI, boosts sales revenue and attracts more qualified leads. What's more, Dotdigital sets itself apart by being the world’s first carbon-neutral marketing automation platform.
Dotdigital's main priority is developing new data-driven digital marketing features in order to increase its customer base. New product launches and strategic investments are key to the company's continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Parental leave: Having a child is one of the biggest moments of your life and whether you’re a mum or dad, we understand the importance the time off work gives you to bond with your family. That’s why we offer an enhanced paternity, maternity and adoption leave policy for new parents.
- Medical cover: We offer medical insurance in all our global locations for our employees to feel reassured and offer options to look after their health and feel supported.
- Paid sick leave: When you’re unwell, you don’t want the added worry of whether you’re going to be paid for time off. That’s why we offer a company paid sick leave policy to support you when you need it.
- Dotdigital day: On top of your annual leave allowance and the holiday closedown period, we give you an extra day’s paid leave per year to use as you wish. It could be a day off on your birthday or a family birthday, a day to move house, or an opportunity to take advantage of the sunny weather!
- Share reward: Those who qualify may be granted a number of share options at no cost to themselves with the option to exercise these shares in the future.
- Wellbeing reward: Everyone has different ways of keeping themselves happy and healthy – the wellbeing reward is a flexible benefit that you can use towards an activity, hobby or membership.
- MyPossibleSelf: We recognise the importance of having on hand mental health and wellbeing support when you need it most. That is why we have a MyPossibleSelf wellbeing app membership for all Dotdigital employees.
- Wellbeing Days: As part of our continued support of employee wellbeing we want to provide you with time to support family, dependents, yourselves, and worthy causes.
- Loyalty reward: We’re proud to have employees who’ve been with the company since day dot and we believe loyalty is definitely something worth celebrating. So, for your first 5 years of service, and every additional 5 years’ service beyond that, have dinner and drinks on us.
- Specific policies to support our employees: There may be times where your personal circumstances can be challenging and mean you require some additional support from us. That is why we have internal policies on Bereavement, Babyloss, Menopause and Fertility Support to ensure you feel supported during this time.
Company HQ
London, UK
Leadership
Milan Patel
(CEO)Milan joined Dotdigital in 2007 as a Group Financial Controller, since then he has held a number of roles and moved into the role of CEO in 2016.
Tom Mullan
(CFO)Prior to joining Dotdigital in 2025, Tom was CFO at Gresham Tech for over 6 years. He was also the CFO at Fadata Group. Director of Commercial FInance (EMEA) at Guidewire Software, and Manager at Ernst & Young.
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