Manager of IT Operations, Applause
$120-140k
Office located in Framingham, MA
Testing and digital quality platform
Be an early applicant
Testing and digital quality platform
1001+ employees
Be an early applicant
$120-140k
Office located in Framingham, MA
1001+ employees
Company mission
To be the first place to turn for brands to ensure their digital interactions with customers are of the highest quality and work as intended.
Role
Who you are
- The ideal candidate will have a strong understanding of Linux, including hybrid on-prem / cloud environments
- 5+ years in an IT Operations management role
- Expert-level proficiency in Linux Administration (Kernel tuning, LVM, SSH, Systemd)
- Proficiency in Python or Bash for task automation and system integration
- Proven experience with Terraform and/or Ansible to manage infrastructure at scale
- Mastery of Git as the source of truth for infrastructure configurations
- Working knowledge of Cisco (switching) and Fortinet (firewall/VPN)
- Working knowledge of cloud environments (AWS, GCE)
- Excellent problem-solving and troubleshooting skills
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Knowledge of the following is a plus: AWS, VMWare ESXi, MySQL / MariaDB, IPSec VPN, SSL VPN, IDS, IPS, RADIUS, 802.1x, Cisco IOS, Cisco ASA, G Suite, Asterisk, SIP / RTP, BIND, ISC-DHCPd, SailPoint IdentityIQ, Shibboleth IdP
What the job involves
- Reporting to the Senior Director of IT, the Manager of IT Operations is responsible for leading a high-performing team of mid-level engineers responsible for the reliability, security, and scalability of our core infrastructure
- Lead, mentor, and advocate for a team of 3 seasoned engineers in a mixed OS environment (Linux, Mac, Windows). Facilitate technical decision-making and remove blockers to ensure consistent project delivery
- Working with the Senior Director, drive the roadmap for automating server provisioning, configuration management, and deployment pipelines (utilizing tools such as Ansible, Terraform, and Jenkins)
- Serve as the final escalation point for complex Linux environment issues (Ubuntu/Debian), ensuring high availability and performance for mission-critical services
- Oversee the health of our Cisco-based networking and Fortinet security perimeter
- Create and maintain comprehensive documentation for system configurations, procedures, and troubleshooting
- Work with, and serve as an escalation point for, other IT team members to ensure the smooth operation of the organization's IT infrastructure
- Manage vendor relationships as well as hardware and software lifecycles
- Report / travel to offices when required for tasks (hybrid / majority remote)
- Participate in on-call rotation
- Other duties as assigned
Our take
Applause is an app quality testing platform giving development companies the ability to have their products thoroughly tested in real-world situations by a global network of testers. It also offers further development features such as the ability to gather user feedback, advanced analytics from app stores and bug reporting.
As a bug-free product launch has increasingly become the expectation among organisations and users, global demand for testing services has steadily risen. Applause competes for a piece of this market against companies such as Smartbear. However, its "in the wild" testing service is structured to scale rapidly compared to competitors, and it now has an unmatched 300,000 testers available on-demand around the globe.
Applause counts thousands of companies as its customers, including Google, Nike and Slack, to name just a few. It will move to consolidate its market lead by seeking to reach new customers, develop its platform, and build additional partnerships with companies that can help it test at larger and larger scales.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2016
$35m
SERIES F
Jan 2014
$43m
SERIES E
Total funding: $115.8m
Company benefits
- Work/Life Balance: Applause offers in-office, hybrid and remote work opportunities across all of our global locations. For those in office, we have a casual environment with plenty of drinks and snacks. We are also proud to extend generous paid time off and paid parental leave to every Applause employee.
- Employee Recognition: celebrate wins big and small with monthly, quarterly, annual and on-the-spot awards – cash, gift cards, points to spend in the company store and more.
- Learning & Development: Applause employees have access to a major learning platform catalog. We encourage professional development through Applause-curated curriculum and personal development through any courses that interest you. We also conduct online diversity training for every employee.
- Applause Fun: Through our company stores, employees may receive Applause-branded swag for new hire gifts, anniversaries and recognition awards. We also sponsor company events locally and globally, in person and virtually.
- Giving Back: Applause takes great pride in giving back to the community. We support charitable organizations like dream.org, National Society of Black Engineers, GLAAD, United Way and Cradles to Crayons through financial donations and volunteer work. Got something specific you’re passionate about? Let us know.
Company HQ
Framingham, MA
Leadership
Chris Malone
(CEO)Chris joined Applause in 2013 as CFO and became CEO in 2021. Previously, he worked at NTT DATA as a VP of Finance, at Keane as an Assistant Corporate COntroller and Vertical CFO of Finance Services & Insurance and at Corporate Finance Group as a Managing Director.
Bradley Batchelder
(CPO)Bradley initially joined Applause in 2012 as a Director of Talent Acquisition. Since then, he has held a number of roles and became CPO in 2021. Previously, he was a Talent Acquisition Manager at Monster and a Recruiter at Enterprise Search and Symphony Services.
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