Technical Account Management Lead, Stripe
Card Networks, Global Partner Engineering & Operations
$205.4-308.2k
OTE
+ Commission
A financial infrastructure platform for businesses
Be an early applicant
A financial infrastructure platform for businesses
1001+ employees
Be an early applicant
$205.4-308.2k
OTE
+ Commission
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- 12+ years of experience in program management, operations, or strategic project management within the payments or fintech industry, direct experience in working with cards and networks industry is preferred
- 5+ years in a managerial role with a demonstrated ability to hire, train, and coach high-performing teams
- Technical competency to identify, assess, and articulate critical aspects of partner and service platform software integrations and operational efficiencies. You should understand the mechanics behind enterprise/transactional messaging and be able to advise financial partners on best practices and potential pitfalls to avoid
- Proven track record of managing medium to large-scale technical projects in collaboration with external partners and internal stakeholders
- Strong analytical and problem-solving skills, with the ability to leverage data for informed decision-making
- Experience in banking, e-commerce, or payments, with a comprehensive understanding of payment technologies and platform to partner integrations
- Excellent verbal and written communication skills, capable of engaging effectively with diverse internal and external audiences, including business development, product, and engineering teams
- Ability to thrive with minimal guidance, demonstrating proactivity in navigating uncertainty and ambiguity
- Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams
Desirable
- Basic to intermediate proficiency in SQL to facilitate data analysis and operational efficiency
- An understanding of product strategy with a “users first” mentality to scale products and operations through partnerships
- Previous experience in a tech/startup/scale-up environment is advantageous
What the job involves
- The Global Partner Engineering and Operations (PE&O) team is a critical component of Stripe’s broader Global Partnerships organization and a cornerstone of our success
- We are responsible for managing the technical and operational aspects of new and existing strategic product partnerships and programs
- Positioned at the intersection of product, engineering, and partnerships, we serve as a vital link that fosters seamless collaboration, which is essential for Stripe’s rapid growth trajectory
- We are seeking an experienced Technical Account Management Lead (Card Networks) to spearhead our technical account management initiatives within the Global Partner Engineering & Operations team
- In this leadership role, you will focus on building and enhancing relationships with our Card Network ecosystem partners while overseeing the technical integration and performance aspects of our network partnerships
- As a member of this dynamic team, you will ensure operational excellence and partner success by driving strategic initiatives, fostering collaboration, and encouraging innovation
- Recruit, develop, and lead a team of Technical Account Managers, fostering a high-performance culture centered on growth, collaboration, and operational efficiency
- Build and maintain robust relationships with key financial partners, serving as the primary point of contact for technical inquiries, operational support, and strategic alignment
- Collaborate with partners and internal teams—including Engineering, Product, and Partner Management—to define and implement successful technical integrations, ensuring that SLAs and operational excellence are achieved and maintained
- Drive the implementation and monitoring of performance metrics and Partner Health indicators to ensure we meet and exceed partner expectations
- Work closely with Product, Engineering, and Partnerships teams to develop and execute strategies for reliability and product efficiency, while leading alignment efforts to meet the technical and operational needs of the Global Networks pillar
- Oversee incident management processes, coordinating efforts with internal teams to effectively address partner issues and communicate resolutions
- Analyze operational data to identify trends and insights that inform decision-making and streamline daily operations, enhancing the overall partner experience
- Build and manage relationships with executive counterparts at key partner organizations, facilitating interactions between Stripe’s leadership and partner stakeholders to strengthen collaboration
- Identify opportunities to create tools and processes that enable scalable support, enhancing the impact of our partnerships team
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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