Support Engineer, Warby Parker
$52.5-60k
More information about location
3+ days a week in office
Prescription eyewear & sunglasses
Be an early applicant
Prescription eyewear & sunglasses
1001+ employees
Be an early applicant
$52.5-60k
More information about location
3+ days a week in office
1001+ employees
Company mission
To inspire and impact the world with vision, purpose, and style.
Role
Who you are
- Our ideal candidate is a great collaborator with the technical chops to support the IT needs of our growing company
- If you're a driven support engineer who takes your work seriously—but not yourself—you may be just what we're looking for
- Backed by 1+ year of Help Desk support experience, preferably in a large enterprise environment with many remote users
- Experienced with user access management processes, including user account onboarding and offboarding, mid-lifecycle role changes, and access approvals
- Capable of supporting and troubleshooting iOS, macOS, Chrome OS, and Windows devices
- Familiar with basic network protocols and troubleshooting
- An excellent communicator who’s confident providing remote assistance over the phone, via chat, or through tickets
- Familiar with the latest troubleshooting techniques, as well as A/V fundamentals
- A proactive, resilient problem solver and multitasker
- Passionate about technology
- Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
Desirable
- Familiarity with Jamf Pro
- Experience managing user accounts and ChromeOS devices in Google Workspace
- Working knowledge of Active Directory, Okta, or similar identity management tools
What the job involves
- Our Technology Services team is all about figuring out why an issue exists, where its root cause lies, and how to implement a solution that allows people to self-solve in the future
- In this role, you will use your technical savvy to tackle the same sort of questions, engineer even smarter solutions, and support our Help Desk for two offices, two optical labs, and 250+ retail stores
- Answer, resolve, or escalate all technology requests coming in from our optical labs, retail locations, and corporate offices
- Take on non-ticket related tasks, such as onboarding new hires with their technology and accounts, hardware purchasing, and asset recycling
- Provide on-site A/V support for events
- Ensure business continuity by responding to, troubleshooting, and resolving internet outages at our retail locations
- Reduce incoming ticket volume by collaborating on a variety of projects to resolve issues quickly and effectively (e.g., stocking our self-service hardware shelf, writing how-to articles)
- Participate in a seven-day, on-call rotation for after-hours support
Our take
They say every great idea starts with a problem, and Warby Parker kept it simple - glasses were just too expensive. Inspired by the need to have great-looking frames that didn’t break the bank, the co-founders set out to disrupt the legacy-dominated eyewear market.
Going up against Luxottica was no easy feat. They are the name behind Ray-Ban, Oakley, and Persol, as well as licence holders with Chanel, Dolce & Gabbana, Armani, and many more. However, by circumventing traditional manufacturing methods, using in-house design, and engaging with customers directly, Warby Parker was able to provide high-quality and good-looking prescription glasses at a fraction of the cost.
The company's retail category disruption has led to it being one of the most successful direct-to-consumer brands of the early 21st century. Late 2021 saw Warby Parker debut an initial public offering (IPO), giving it the liquidity for the 10% footprint increase without stressing cash flow. Since then, it has found continued success and made a number of fund raises and high-profile collaborations to raise brand awareness and bring its affordable, stylish glasses to even more consumers.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Aug 2020
$120m
SERIES G
Apr 2020
$125m
SERIES F
Total funding: $866.5m
Company benefits
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Flexible vacation policy
- Paid Holidays
- Retirement savings plan with a company match
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Assistance Program (EAP)
- Bereavement Support
- Education Reimbursement
- Free eyewear
- And more (just ask!)
Company values
- Inject fun and quirkiness into everything we do
- Treat others as they want to be treated
- Pursue new and creative ideas
- Do good
- Take action
- Presume positive intent
- Lead with integrity
- Learn. Grow. Repeat.
Company HQ
South Village, New York, NY
Articles
Leadership
Andrew Hunt
(Director)Started out as an Investment Banker at Cain Brothers. Has extensive experience in VC, having worked at firms such as Highland Capital Partners and SV Life Sciences. Also founded the marketing company Elephant.
Neil Blumenthal
(Co-CEO)Has an MBA from the Wharton School. Is a Member of the Board of Directors at sweetgreen and Allbirds.
Dave Gilboa
(Co-CEO)Was an Associate at Allen & Company and worked as Special Assistant to the CEO of The TriZetto Group.
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