Customer Success Lead, Wander

• This is a strategic and hands-on role — ideal for someone who enjoys both building systems and managing relationships
• 4–7+ years of experience in Customer Success or Account Management at a B2B SaaS company
• Track record of managing customer portfolios and driving measurable outcomes
• Excellent communication, consultative, and relationship-building skills
• Experience implementing or using Customer Success tools (Gainsight, Vitally, HubSpot, etc.)
• A proactive, analytical mindset — you anticipate issues and seek continuous improvement

Desirable

• Wander is expanding into a new business unit — Wander Sites — and we’re hiring a Customer Success Lead to help customers onboard, adopt, and thrive with the platform
• You’ll work directly with our customers to ensure they achieve measurable outcomes, design scalable onboarding and engagement playbooks, and partner with cross-functional teams to improve the overall customer experience
• Manage onboarding, adoption, and retention for Wander Sites customers
• Design scalable Customer Success playbooks, lifecycle touchpoints, and health metrics
• Act as a trusted advisor to customers, helping them achieve their goals with Wander Sites
• Partner with Sales on renewals and expansion opportunities
• Analyze customer usage data and feedback to surface insights for the Product and Engineering teams
• Define and report key success metrics to help guide strategic decision-making
• You’ll be building the Customer Success function for Wander Sites — a new business within Wander — with the tools, autonomy, and cross-functional support to make a measurable impact. You’ll shape how we deliver value to our customers and set the tone for the team that grows around you