Operations Support Team Leader, Zopa
1-2 days a week in office
Financial solutions for borrowers and savers
Posted today
Financial solutions for borrowers and savers
501-1000 employees
Posted today
1-2 days a week in office
501-1000 employees
Company mission
To create simple, fair and honest financial products that have the customer's needs at heart.
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Company mission
To create simple, fair and honest financial products that have the customer's needs at heart.
Our take
Zopa has been a pioneering force in the world of finance since 2005, lending out billions in personal loans since its inception, before the launch of its bank in 2020. Its depth of lending experience makes it a digital bank with a difference - offering all the benefits customers have come to expect from a challenger bank, but backed up by 16 years of know how.
Zopa has carved out a strong position for itself in UK fintech, offering more than just loans with products like savings accounts and credit cards. And its clear focus on lending and saving has paid off, with recent investment fueling both product growth and its entry into business lending. The bank also made its first acquisition, snapping up 'buy now, pay later' platform DivideBuy, as part of its expansion strategy.
On top of that, Zopa is now boasting two consecutive years of profit doubling, a rare feat in digital banking. Backed by fresh funding, it's now pushing into new territory with plans to launch a current account and integrate generative AI into customer services.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- 2-3 days a week in the office. We value face-to-face collaboration and a good work-life balance.
- You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one (*Subject to having the right to work in the country of choice)
Company values
- Purpose: Our people are connected by purpose and a shared mission to create a fairer financial world that makes every penny count for our customers. All that we do is grounded in integrity, honesty, trust and compassion
- Drive: Our people are dynamic, bold and brave, never standing still, and constantly exploring ways to improve our products and processes. We’re driven to aim high in all that we do. We thrive through personal development initiatives and accelerate career growth from within. Our people relish personal accountability and see opportunity in challenge
- Empowerment: We empower our people to do their best work by being their best selves. We support and encourage everybody to innovate, creating new and better solutions for our customers. We offer an environment of high trust, and additional benefits that enable our teams to work in ways that allow them to meet both personal and professional goals
- Collaboration: We know that success is achieved by the collective, that bold ideas can only come to life through teamwork and collaboration. We believe that working at Zopa offers rich experiences that make life better for both our people and our customers. People at Zopa want to contribute to our inclusive community — we make our work together count
Funding (last 2 of 14 rounds)
Dec 2024
$95.9m
LATE VC
Feb 2023
$102m
LATE VC
Total funding: $987.1m
This company has top investors
Leadership
Jaidev
(CEO)Promoted from within Zopa, previously COO. 12 years of experience at Capital One, including Chief Marketing Officer for UK.
Diversity, Equity & Inclusion at Zopa
Jamie Ferguson (Talent Acquisition Advisor)
- We're always looking for passionate and talented people who can help us be the best place for money. We welcome everyone, regardless of age, disability, gender, sexual orientation, parental status, race or religion.
- We run a successful mentoring program, with 28 mentors across the business. We believe this launching pad helps our internal talent stretch beyond their comfort zone, explore new avenues and grow into future leaders.
- We’re focused on ensuring a fair approach to attracting talent, from how we advertise roles to our application and interview process. For all our hiring requirements we mandate 50/50 shortlists and diverse interview panels. We also run all our adverts through a recognised gender de-coder to ensure we attract and hire a diverse range of people. More recently we’ve been experimenting with new job boards and partnerships like Otta Jobs and BYP Network (Black Youth Partnership Network) to increase diversity in our candidate sourcing.
- We’ve secured trail-blazing partnerships with organisations like Code First Girls, YSYS and BYP Network. We’ve already had huge success with our Code First Girls cohort who joined our tech community as Software Engineers and Database Administrators in January.
- We encourage Zopians to create memorable career journeys, and internal mobility plays a huge part in this. All our live job vacancies are posted on our internal jobs board. Over the last 12 months, we’ve trained and supported many Zopians to make internal career moves and become compliance officers, developers, lawyers and HR specialists. In fact, 20% of our open roles in Q3 2021 were filled by internal candidates. This not only makes Zopa a great place to work, but also allows us to break down some of the systemic pipeline issues that we see in STEM professions.
- Our Diversity & Inclusion focus groups and “All in” club celebrate diversity through various company events, such as quiz nights and “Bring your kids to work” day – our favourite is international food night!
- Everyone at Zopa has different working styles, and we want to support them in any way possible. That’s why we’re committed to flexible working whether that’s from home, in the office or a combination of both. What’s more, our model includes the option of working from abroad for up to 90 days a year!
Articles
Endorsements
All
Intelligent people (1)
Great work is recognised (1)
Flexible working (1)
My colleagues here at Zopa have a wealth of knowledge which they share constantly and are always willing to assist or give a second opinion on matters. This always helps me develop and understand more and more each day.
Finance, Legal & Compliance
Intelligent people
Jan 2022
When you complete a good piece of work, your work is recognised across the business. You are allowed to present your own work to other parts of the business where relevant. You don't complete work for others to take the fame by passing on your work.
Finance, Legal & Compliance
Great work is recognised
Jan 2022
For me one of the biggest advantages of working for Zopa is the flexible working policy. Not only are we flexible we are able to enjoy 3 months working abroad wherever you may choose to visit. You can split it up into lots of little trips or what I did is use majority of it all in Spain and you really get the feel of what it is like to live and work in the country.
Finance, Legal & Compliance
Flexible working
Jan 2022
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