Process Excellence Lead, Affirm
$88-140k
Salary range dependent on candidate location. Plus Equity and an employee stock purchase plan enabling you to buy shares of Affirm at a discount
More information about location
Buy-now-pay-later card for online and in-store
Job no longer available
Buy-now-pay-later card for online and in-store
1001+ employees
Job no longer available
$88-140k
Salary range dependent on candidate location. Plus Equity and an employee stock purchase plan enabling you to buy shares of Affirm at a discount
More information about location
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- We are seeking an experienced, data driven and hands on professional with experience designing simple and efficient business processes
- 5+ years of experience in Program Management, Product Operations, Business Analytics or a similar function
- Certification in Six Sigma, Project Management or Design Thinking
- Experience in delivering large scale business changes
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in managing and delivering a successful programs, consistently meeting or exceeding timelines
- Experience using critical thinking/problem solving, leveraging data to articulate problems, develop recommendations, and measure performance
- Experience analyzing, documenting, and mapping operational processes through workflows
- Strong understanding of regulatory requirements in the financial services space
- SQL experience and ability to pull data from data warehouses is a plus
What the job involves
- As a Process Excellence Lead, you will be a key contributor to Affirm’s Shared Services team that sits within our Operations organization
- As a member of the Process Excellence team, you will play a key role in launching product and process initiatives
- In this role you will be responsible for leading programs and coordinating cross functional teams to ensure operational readiness for key business changes
- Operate as a product and process expert in business areas & pillars
- Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments
- Monitor the effectiveness of key product work streams and make recommendations for improvement
- Hold Operations and Product accountable to key KPI’s, ensuring any missed metrics are addressed with a comprehensive mitigation plan
- Work with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunities
- Maintain and utilize complex dashboards for performance insights
- Attend Weekly/Monthly/Quarterly governance meetings with Product, Operations and Analytics
- Manage the development and implementation process of the company’s products and services
- Act as primary escalation point for Product and Engineering Leads and manage/coordinate the resolution of technical issues
- Plan, perform and implement process improvement initiatives utilizing Lean Six Sigma methodologies
- Organize, lead and facilitate cross-functional project teams
- Diagram, evaluate and maintain operational processes
- Design and conduct technical user acceptance testing providing feedback and guidance to product partners to improve process performance and product quality
- Responsibilities may be extended to include other areas of program management and process design, the successful candidate will need to skill-up to have a working knowledge of these areas
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Serving over 21 million consumers and over 300,000 merchants, the company offers flexible payback options ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
- Supportive Communities: Get involved with our employee resource groups and community groups
- Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
- Generous Time Off: Take the time you need when life happens
- Health Benefits: Get a plan that fits your needs
- Mental Healthcare: Take care of your mind with great mental health programs
- Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & Development: Engage in exciting learning programs to level up your growth
Company HQ
Chinatown, San Francisco, CA
Leadership
Max Levchin
(Co-Founder & CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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