Senior Technical Support Engineer, Netradyne

$75-85k

+ Eligibility for yearly bonus + Equity. Salary applicable to San Diego applicants, may vary for other locations

SQL

Python

Postman

REST API

Mid and Senior level

Remote from US

AI-driven dash cams for commercial vehicle fleets

Open for applications

AI-driven dash cams for commercial vehicle fleets

501-1000 employees

B2BArtificial IntelligenceCarsLogisticsComputer Vision

Open for applications

$75-85k

+ Eligibility for yearly bonus + Equity. Salary applicable to San Diego applicants, may vary for other locations

SQL

Python

Postman

REST API

Mid and Senior level

Remote from US

501-1000 employees

B2BArtificial IntelligenceCarsLogisticsComputer Vision

Company mission

To transform road and fleet safety by using advanced vision technology to change the way drivers interact with the road around them, therefore creating safer roadways for today and smarter roadways for tomorrow.

Job

Company

Role

Who you are

Bachelor’s degree in technical discipline, Technician Certification, or equivalent experience
Minimum 3 years’ experience in technical support, preferably supporting SaaS platforms or integrated systems
Hands-on experience with APIs (REST), webhook-based communication, and scripting integration flows
Working knowledge of SSO protocols (SAML, OAuth, OpenID Connect) and ability to assist with implementation and debugging
Proficiency in SQL and Python; able to analyze logs, craft queries, and support data-related issues
Ability to multitask and collaborate across cross-functional, international teams including Engineering, DevOps, and Customer Success
Strong written and verbal communication, and ability to translate technical concepts for non-technical users
Highly organized with strong prioritization skills and attention to detail
Familiarity with tools such as Postman, curl, browser dev tools, and system log analyzers
Knowledge of support best practices, including root cause analysis and incident documentation
Bachelor’s degree in technical discipline, technician certification, or equivalent experience

What the job involves

The Technical Support Engineer provides Second Level Remote Technical Support Services, including device and hosted software solutions, case management, and continuous improvement in technical support services
This role also supports customer integrations involving APIs, webhooks, and system-level configurations such as SSO
Provide efficient support assistance, ensuring smooth deployment, integration, and operation of Netradyne’s products
Troubleshoot and support API integrations, webhook configurations, and customer system workflows
Assist customers and partners with SSO setup (e.g., SAML, OAuth) and identity-related troubleshooting
Develop and maintain support documentation, including how-to guides for APIs, webhooks, and SSO setups
Provide timely and professional support for all products and services
Maintain accountability and ownership of assigned issues and support tickets
Participate in QA and validation of new features, especially those involving external system touchpoints
Help improve internal processes and recommend changes based on technical insights and recurring cases
Collaborate with engineering teams to escalate complex integration or platform-level issues
Coordinate with DevOps and Backend teams to validate and reproduce integration-related customer issues
Contribute to onboarding processes for new customers, especially around system-level integrations

Our take

Ensuring safe driving is essential for the smooth operation of commercial vehicle fleets, but this is difficult without insight into the way workers drive. Whilst fleets use dash cams to diagnose what went wrong in the event of a collision, such details are limited and can only be provided after it is too late to improve safety standards.

Netradyne provides AI-driven dash cams for commercial vehicle fleets, leveraging computer vision to provide visibility into data points such as driver distraction and distance from other cars. This data is provided in real-time to provide audio alerts to correct the behavior of drivers, whilst also being aggregated into compliance scores to calculate the safety standards of each driver.

Whilst dash cams are nothing new, Netradyne stands out by applying them to computer vision and AI, helping businesses to improve visibility into the safety of their commercial fleets. The company claims to improve the compliance scores of drivers by 90%, reducing the likelihood of accidents that could ultimately be detrimental to driver safety and business operations. 2022 funding of $65 million will be used to accelerate Netradyne's business growth.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

23% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (last 2 of 5 rounds)

Jan 2025

$90m

SERIES D

Jul 2021

$150m

SERIES C

Total funding: $287.6m

Company benefits

Yearly Bonus
Company Paid Health Care, Dental, and Vision Coverage
Three Health Care Plan Options
Generous PTO and Sick Leave
401(K)
Disability and Life Insurance Benefits
$50 phone stipend per pay period

Company HQ

University City, San Diego, CA

Leadership

Avneesh Agrawa

(CEO)

Senior Vice President of Technology and Product Management, and President of the India & South Asia Branch of Qualcomm from 2005 to 2015.

David Julian

(CTO)

Principal Engineer and Manager of Qualcomm from 2003 to 2015. Experience as PhD Student of Information Theory at Standford University from 1997 to 2003.

Share this job

View 6 more jobs at Netradyne