Strategic Customer Success Manager, Dataiku
Americas
$145-165k
+ Stock options
Travel up to 20%
Collaborative data science platform
Posted today
Collaborative data science platform
1001+ employees
Posted today
$145-165k
+ Stock options
Travel up to 20%
1001+ employees
Company mission
To enable all people throughout companies around the world to use data by removing friction surrounding data access, cleaning, modeling, deployment, and more.
Role
Who you are
- If you’re passionate about driving customer product adoption, expansion, and retention, this role may be a good fit for you
- At least 10 years of prior account management, customer success, consulting experience, preferably within enterprise software or data science
- Strong communication, presentation, and listening skills
- Ability to engage with stakeholders at all levels of an organization and across various departments. This includes demonstrated success collaborating across diverse persona groups, including business executives, data scientists, analysts, and IT professionals
- Strong knowledge of data science project lifecycle, including a proven record of supporting organizations in their AI maturity curve
- Fluency in Spanish is a bonus, but not required
- Willingness to travel up to 20%
What the job involves
- High-Impact Work: Guide Fortune 500 executives in building AI-strategies that shape industries
- Elite Network: Work alongside world-class data teams and build relationships with C-suite decision-makers
- Company Building: Partner alongside GTM leadership to influence cross functional frameworks and processes
- Global Exposure: Travel the world and collaborate with top-tier data leaders across industries
- The Strategic Customer Success Manager is responsible for serving a portfolio of large enterprise accounts for their assigned territory within the Americas
- In this role, you’ll proactively work with a broad set of stakeholders to illustrate the value delivered through Dataiku’s software and services
- Reporting directly into the Director, Customer Success, you’ll also serve as the internal voice of the customer while working with other Dataiku teams and partners to exceed customer expectations
- Actively serve a portfolio of assigned accounts including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology
- Gain an understanding of client’s use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku's Product and Services
- Help clients translate the business use cases they’re trying to crack into data science solutions and work with the customers to provide value assessments around the use cases and efficiency improvements
- Provide guidance to customer organizations on how to leverage Dataiku to implement data science projects from design to production while actively ensuring adoption and growth strategies are in place and being worked
- Implement customer engagement strategies including consistent Success Reviews, user community events, and customer participation in Dataiku community events to ensure customer engagement and satisfaction
- Leverage customer health analytics to identify customer expansion opportunities and downsell and churn risks
- Collaborate with Dataiku’s Sales team to ensure successful renewals and to expand customer relationships
Our take
Dataiku was founded on the principle that companies must use data to continuously innovate to succeed in a rapidly evolving ecosystem. As a centralised data platform, Dataiku guides businesses from analytics at scale to enterprise AI. It provides a common ground for data experts and explorers, offering best practices, shortcuts to AI deployment, and a controlled environment.
Customers like Unilever, GE, and Comcast use Dataiku to accelerate growth and innovation by removing roadblocks and enabling faster, smarter work. Despite substantial funding in 2023, Dataiku faced a 20% lower valuation than in 2021, indicating challenges even for successful tech firms. Nonetheless, Dataiku launched its Dataiku 11 platform in 2022, continuing to enhance its offerings.
In 2024, Dataiku announced a strategic alliance with Teragonia, a leading provider of AI solutions for private equity portfolio value creation. This collaboration leverages Dataiku's AI capabilities to enhance Teragonia's real-time analytics and strategic agility, aiming to accelerate revenue growth and profitability for clients. This partnership reflects Teragonia's trust in Dataiku's technology and underscores the platform's ability to democratise data and empower private equity firms to unlock significant value.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
Lyanna, Data Scientist
Insights
Company
Funding (last 2 of 8 rounds)
Dec 2022
$200m
SERIES F
Aug 2021
$400m
SERIES E
Total funding: $845.6m
Company benefits
- Our flexibility benefits include: ➔ Time off for R&R & Wedding time off ➔ Public holidays specific to your location ➔ A policy, unique to each team, that clarifies the status of each Dataiker based on preferred working styles: Office, Flex, SuperFlex, and Remote ➔ A work from anywhere policy that allows employees to work from their place of choice up to four weeks per year
- Family benefits: ➔ 12 weeks of paid parental leave within the first year of birth/adoption
- Building and supporting our community is at the heart of our values. We've developed our Ikigai.AI program (AI for good) to support the community and encourage our employees to give back to the causes they care about. We offer: ➔ Volunteering opportunities coordinated by our social responsibility team ➔ Additional paid time off to volunteer
- Oppurtunities to grow: ➔ Attend weekly universities with internal and external speakers ➔ Grow their expertise with our dedicated sales, tech, and management enablement programs
- ➔ We're one team, all shareholders. We offer equity to all employees
- ➔ Onsite meals and healthy snacks
- ➔ Technology stipend for WFH such as mobile, internet, and equipment reimbursement
- ➔ We regularly organise office happy hours in offices and virtual
Company values
- Diversity of People and Perspective - We mix people and perspectives to shape the future of data and AI in a responsible way
- Tolerance & Open-Mindedness - We embrace differences and new ideas and fight against racism and bias
- Accountable Camaraderie - We think, act, and celebrate as a team, trusting and supporting each other regardless of function
- Work-Life Balance - We respect each person’s way of finding balance, providing flexibility and counting progress, not hours
- Dedication To Learning - We geek out with new technologies, learn from others everyday, and grow ourselves by helping others grow
- Conscious Long-Term Responsibility - We strive to maximize our positive impact on the world - through our products and beyond, for today and tomorrow.
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Clément Stenac
(CTO)Previously worked at Exalead for 6 years, first as Software engineer for 3 years and then as Software Architect and Manager also for 3 years.
Florian Douetteau
(CEO)Previously worked at Exalead for 11 years, holding various positions such as Director - Advanced Development, VP - Research and Technology and VP - Product Management.
Diversity, Equity & Inclusion at Dataiku
Laurie du Boullay (Head of Culture)
- Building AI that benefits everyone starts with diversity and inclusion in the office. We believe that a blend of experiences and perspectives creates the best performing teams and enables us to build software shaping the future of data & AI in a way which is fair and diverse, for people and the planet.
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