Senior Manager or Director of People, Extend
$150-200k
+ Stock options
More information about location
Warranty and protection plan services
Be an early applicant
Warranty and protection plan services
201-500 employees
Be an early applicant
$150-200k
+ Stock options
More information about location
201-500 employees
Company mission
To revive an industry that's been starved of modernity and change for too long.
Role
Who you are
- This role is ideal for someone who enjoys building, solving ambiguous problems, and creating practical solutions that make managers' lives easier and employees' experiences better
- 7+ years of progressive experience in people-focused roles at high-growth technology companies
- Strong HR Operations, HR Business Partner, or related experience with demonstrated success working with, coaching, and influencing executives and senior leaders
- Experience leading company-wide talent initiatives including performance management, compensation, organizational design, and leadership development
- Excellent communication (written and verbal) and influencing skills
- Exceptional business judgment and ability to balance employee advocacy with business needs
- Strong project management skills and ability to manage multiple priorities simultaneously
- Comfortable navigating ambiguity and building programs from the ground up
- A collaborative, low-ego approach and willingness to roll up your sleeves. Resilience, flexibility and the ability to work quickly and effectively cross-functionally
- Proficient in using HRIS systems for identifying process improvements and efficiencies, data management, analytics and automation opportunities
What the job involves
- At Extend, the People team partners closely with our business and strategically collaborates with our people to enable everyone’s best work
- We believe great People teams don't create process for process' sake, they build scalable systems, coach leaders through complexity, and create an environment where high-performing teams can thrive
- We're looking for a Senior Manager or Director, People to join our team and partner closely with the VP of People in scaling our organization
- This is a broad leadership role for someone who is proactive, solution-oriented, excited to dive into the business and passionate about impactful employee experiences and enjoys moving seamlessly between strategy and execution at a fast pace
- One day you may be working with executive leaders on organizational design or performance strategy; the next you're refining manager enablement programs or improving core people processes
- You'll lead many of our company-wide People programs while serving as a trusted advisor to leaders across the business
- You'll also help mentor and elevate our growing People team as we continue to scale
- Partner with executive leaders on organizational design, workforce and succession planning, and organizational effectiveness
- Own systems and processes with a data-driven lens. Evaluate and optimize people processes, including finding opportunities to leverage AI and automation
- Lead the development and execution of Extend’s internal communication calendar and strategies related to key People programs, ensuring team members across all levels are informed, engaged and aligned with changes to policies, procedures, upcoming news and key initiatives. In partnership with leadership, create and manage content for internal channels to ensure clear, engaging and consistent messaging and companywide alignment
- Lead company-wide performance management, talent reviews, compensation planning, and career development programs
- Coach managers through employee relations, performance conversations, organizational change, and leadership challenges
- Drive strategic People initiatives that improve engagement, learning and development, retention, and manager effectiveness (including Mento and LinkedIn Learning, among others)
- Develop scalable manager enablement programs, tools, and resources
- Analyze People metrics and trends to identify opportunities and recommend solutions
- Lead cross-functional initiatives that improve how we work as a company, including on- and off-sites
- Maintain and audit People records and required compliance documentation
- Mentor members of the People Team and help establish best practices as the organization grows
- Jump in wherever needed. We're a small, collaborative team that values ownership over titles
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralized warranty system where before there was not one. The company also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
On top of this, its seen good funding thats fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. And in 2022, it was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(Founder & CEO)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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