Deal Desk Specialist, PagerDuty
$75-125.4k
2+ days a week in office
AI-first operations management
Posted today
AI-first operations management
1001+ employees
Posted today
$75-125.4k
2+ days a week in office
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- The ideal candidate must be an organized problem solver, data-driven, and have excellent analytical skills
- Bachelor’s degree
- 2+ year of experience in Sales Operations, Sales Enablement or Deal Desk
- Excellent interpersonal and communication skills
- Ability to process a high volume of transactions with accuracy and integrity
- We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story
Desirable
- Comfortable with change and an ability to thrive in a fast-moving environment
- Ability to learn quickly in a dynamic and collaborative environment
- Strong business acumen, organizational, time management skills and attention to detail
- Proficient with SFDC CPQ, Google and Microsoft Office products
- Flexible to extend/shift working hours to accommodate the business
What the job involves
- As a Deal Desk Specialist on the Deal Desk team at PagerDuty, you will work cross-functionally with Sales, Finance, Marketing, Security, and IT partners in all regions to streamline our Lead-To-Cash Flow. You will be working with intelligent and driven individuals focused on delivering high impact projects
- Serve as the trusted advisor and go-to resources to the Sales teams, building strong relationships for solving complex problems across O2C processes
- Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities
- You will train, mentor and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers
- Intake & triage of Deal Desk SFDC Queue
- Respond with urgency and be able proactively prioritize your workload
- Identify and explore opportunities for sales process improvements and help drive enablement efforts
- Provide deal support to our global sales teams by assisting with manual order forms, deal guidance, system updates and reporting
- Identify and resolve issues that could prevent deals from closing in a timely manner
- Escalate deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level
- Report, track and follow-up on system related issues affecting your tasks until resolution
- Assist with deal enablement and maintaining documentation
- Drive special projects in data quality assurance across key areas of our sales team
- Support new sales program initiatives as needed
Our take
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving enterprises such as GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
The company has been recognized as playing a key role in driving innovation and building solutions for the sector. Off the back of post-IPO funding, it has continued to release new features and update its core products towards providing cutting-edge services into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.8m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company HQ
SoMa, San Francisco, CA
Leadership
Alex Solomon
(Co-founder, CTO & GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
Jennifer Tejada
(CEO & Chairperson)CEO since 2016. Also serves on prestigious boards like The Estée Lauder Companies.
Salary benchmarks
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